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ComplaintsforWaste Movers
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have been using Waste Movers for over 12 years and the last 4 years have been very unreliable. Our trash is scheduled for pickup every other Monday and the bill is $84.00 for 3 months (paid for April-June). I have always paid my bills ahead of time, and have been more then patient with their excuses. We live in wooded area full of bears and unreliable trash pick up causes issues. There is absolutely zero communication when they aren't able to pick up. I can't bring the trash inside while waiting on them to show up, because I risk being missed, and if I leave it out, I risk the bears getting into it. The final straw has been this month. We were supposed to have trash picked up on May 1st, and it was missed. I called 4 times on May 1st and 7 times on May 2nd with no answer and their voice mail has been full for years! I found their website and messaged on there. The owner Robert called me and assured me the trash would be picked up the next day, the 3rd. His wife **** e-mailed with the same promise and to e-mail in the future as that is better monitored. I provide my address and directions how to get there every time my trash gets missed as if they have no list of their customers and no plan for their drivers' route and no ability to use gps! Being fed up with the multitude of excuses, I canceled my service with Robert on the phone (after this next pickup). On May 4th I called back since it was still not picked up and nobody answered. I tried e-mailing and got an error message that the e-mail inbox is also full. On May 5th I spoke with their granddaughter who assured me trash would be picked up over the weekend in a personal truck if they had to. I clarified to her if the trash wasn't picked up by EOB Monday May 8th, I'd request a refund. It was missed over the weekend and Monday. On May 9th I spoke with Robert AGAIN and was assured it would be picked up today and it has not. It is 5pm on Tue and I want a refund for the 2 months I have not received service for!Business response
05/17/2023
We are sending a refund check for the account to take care of the customer.Customer response
05/18/2023
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, **** ******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.