Business ProfileforuDiscover Music US Store

I ordered 5 items from Udiscover Music on Nov. **** for Christmas presents during their big sale. I emailed them several times, only to receive a silly "there seems to have been a problem with your order" response (which never told me what the problem was). I finally sent them an email a few weeks ago telling them if they couldn't send my package within the next few days, I wanted my money back. Shortly after, I finally received an email that my (CHRISTMAS) package would be arriving January 16th. When I got home, the flimsy box was damaged and wet. Only 3 of the 5 items were in the box, but, the box was still closed. *** most expensive item, a 10CD box set by *** Who (rock band) was very damaged. This item was $209.98. *** other 4 items (2 of which weren't in the box) were not very expensive. I emailed them immediately and told them and I also filled out a ticket on their website for a return postage slip. This was Jan. 16th. I've received no response and their website says my order has been fulfilled. I paid my **** bill January 13th which included the $297.79 charge. *** damaged box set and two other CD's are in my kitchen (unopened) waiting to be returned. I paid for an expensive damaged item and 2 items never came at all. *** 2 items that didn't come were CD's by *********************, but, according to their website, they were in the package and have been fulfilled. ***y have no phone number and apparently want nothing further to do with me. I've seen several other complaints on the internet about their customer service and people receiving the wrong merchandise in their packages. At the moment, I'm out almost $300 and many wasted hours of my life. Christmas was almost 2 months ago and I had nothing under my tree. This is the worst company I've ever dealt with.