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ComplaintsforGood Intentions Outdoor Services
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Complaint Details
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Initial Complaint
11/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Their services caused damages to personal property: ******* and *********************** On 7/17/23, Good Intentions, LLC provided lawn and tree removal services to our property at ******************************************************************* To provide the service a woodchipper was pulled onto our driveway that leads directly to and is connected to our attached garage/house. During the operation of the woodchipper, there was a mechanical failure and large amounts of oil spilled all over our asphalt driveway. The machinery was moved further down the driveway to try and clean up the mess and spilled more large amounts of oil further down the driveway. The damaged asphalt areas are large - 20x13 and 7x6, as well as over 10 other areas of oil damage. Prior to this accident, there were no spills/spots on our property. Several asphalt companies were called and each reported that the only way to repair the damage to such large areas is to cut the areas out, repair with asphalt, and apply sealers to entire driveway. I received several quotes to repair the driveway because Good Intentions LLC said he would take care of repairing the damagebut as of this complaint filing, it has not happened. I have repeatedly called and texted him and still no commitment, nor repayment for the damages caused by his business. To prevent further damage to the asphalt, I had to move forward and pay for the damaged caused by his company. The total cost to me was $3,800. The driveway was repaired by Asphalt Paving of ******** on October 9. ________________________________________Initial Complaint
05/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On March 1, 2023, Good Intentions illegally trespassed on our yard (apparently with the neighbors permission) to remove a tree on our neighbors property to the rear of our house. After they began work, my husband saw them and then gave them permission to continue. A few weeks later, at the end of March, we discovered that their work had left large gashes and holes in our lawn. Additionally, they left large chunks of wood strewn throughout the lawn. They had also left all of the tree in our backyard. Giant chunks of wood that we do not have the capability to move or cut down. In the past month and a half we have called them 4 times to fix our lawn and remove the wood. They keep promising to come but never show up. We want our lawn fixed and the wood removed.Customer response
06/12/2023
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Better Business Bureau:
At this time, I have not been contacted by Good Intentions Outdoor Services regarding complaint ID ********.
Regards,
*********************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.