ComplaintsforUnlimited Outdoor Solution
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Complaint Details
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Initial Complaint
11/20/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On March 1, 2022. I signed a contract with this company to have the following work performed: install 9 doorknobs and locking mechanisms, replace 2 heating vents, install new inside door, install step at porch install handrails, remove existing debris. Shortly after this date, the work was started. The step was installed, and debris removed and the doorknobs without the locking mechanism were installed. Still to be done - locking mechanism for the doors, new door upstairs, handrails and 2 heating vents. Before this work could be continued, *******'s mother got ill. I said I would be patient while he attended to her. Then during the summer ******* got Covid and again I said I would be patient while he recovered. By September he said he was ready to work but every time we scheduled a date, he never showed up or I just did not hear from him. I asked that he get the materials to me so I could have someone else finish the work or I wanted a refund. He then stated he did not have the materials. I stated again that I then wanted a refund, and he suggested a refund of $500 and I said that was not enough and suggested $2500 and gave him until October 31st. He agreed to the $2500 and on October 31st he texted that he would get a cashier's check in the mail to me for $1000 the next morning and mail $1500 on November 4. I have received no payment(s) from him.Customer response
12/12/2022
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Better Business Bureau:
At this time, I have not been contacted by Unlimited Outdoor Solution regarding complaint ID ********.
Regards,
*******************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.