ComplaintsforCunningham Tire
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Complaint Details
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Initial Complaint
05/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On April 28, My 2007 Honda was towed to Cunningham Tire because the right front tire folded inward while she was driving. She was told She needed an axle that’s all. One person stated the lug nut was missing from the ball joint and the other stated it was lose. She was called in 5/3 to come pick the car up because they had put a brand new axle on the car but never mentioned anything about any other parts needing to replaced and she drove it from the shop and parked it until 5/6. She drove to work and back home. She’s not one to drive fast or a lot. So she was on her way to church on Sunday 5/8 and when she was making a right turn her wheel did the same thing as before, front right tire folded inward. She went to the shop to explain what happen and they stated the ball joints now need to be replaced. They are not taking responsibility of the axle breaking again because they failed to fix the root problem which is not said to be a bad ball joint. When asked why it was not replaced the first time the mechanic said the axle was bad. It just doesn’t make sense to not fix both so this would not happen again. Their attitude toward the situation is not being taken serious.Business response
05/25/2022
The parts were purchased and the vehicle repaired.Initial Complaint
02/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 1/20/2022 I asked Cunningham Tire to find out why my tires were all leaking air. They told me the tire pressure monitoring system was bad and needed to be replaced. They replaced the valves and sensors and "programmed" the sensors so the pressures could be communicated to the car's computer. This turns off the warning lights on the dash. On 2/08/2022 after having travelled only about 10-12 miles since the installation the warning lights returned and upon returning the car to Cunningham Tire they checked the sensors and told me they could neither fix my car or return my money. They said to take it to the Honda dealership which I did. The Service Manager, ( **** ****** ************** ************************) looked at my sensors and told me they were the wrong ones for my car. I went back to Cunningham Tire with what Mr. ***** had said and all the manager ****** would say is " We don't have any of the correct sensors". Cunningham Tire had charged me $289.54 for the sensors, programming, and installation.Business response
02/23/2022
The correct sensors are in the vehicle it is not an issue of a metal or rubber valvestem if that was the case it would not be just one sensor it would be all of them , the light that is on is a light that need to be reset by dealer our program will not reset this.Thank YouCustomer response
02/24/2022
I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Regards, ****** ****** TThey programmed the sensors they installed and the lights in the dash went out for about 10 miles. It was then that they refused to help me. I went to the Honda dealer who said cunningham's sensors were not the proper ones. I did my own research, bought my own sensors for $49. Then I paid another tire dealer $80 to program the new sensors. I'm out an additional $129 because they sold me junk. No warning lights are on in my dash now, no thanks to Cunningham Tire. ******,(manager at Cunningham told me " we don't have sensors like the ones the Honda dealer uses". They didnt tell me that until AFTER they had installed the wrong ones and taken my money! Cunningham Tire is operated by dishonest people.Business response
03/16/2022
I do apologize that the response was not satisfactory however the sensors we installed are correct and it something that is going to have to be reset with dealer .Customer response
03/18/2022
I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Regards, ****** ****** TThey charged me for programming and have already admitted to bbb that they couldnt program them. They insist the dealer has to program them. Why would the dealership program somebody elses' product?
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.