ComplaintsforJ Kathleen's Catering & Events LLC
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Complaint Details
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Initial Complaint
11/11/2021
- Complaint Type:
- Order Issues
- Status:
- Unanswered
We hired this catering company to cater our wedding reception. The company did not fulfill the catering agreement. Our contract stated that we would receive crusted parmesan chicken, green beans, ham, roasted potatoes, dinner roll, tea, lemonade, and water. Not all of the chicken was crusted parmesan, some of the chicken was just grilled plain. The potatoes were boiled and not roasted, the bread was also stale. The food was also served cold. The photos that the company has on social media and their website are not photos of their own food, which is very deceptive. As the bride, I had requested that the sauce be put on the side for me but instead ranch dressing was on the top of my chicken and I became ill at my wedding reception. I was in the bathroom for 20 minutes. I was also informed by the company that the food would be prepared locally which did not happen as well. We requested sweet tea and lemonade. Both were unsweetened. The containers were from a **** **** Brand, which the catering company did not take the time to sweetened the items. The bread was stale. I am totally dissatisfied. The contract was not upheld and the food was not presentable or edible. This has caused emotional turmoil for me and my family.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.