ComplaintsforDC Home Improvement

• Initial Complaint

  11/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This contractor originally stated he would have the work started by June1, took a 3000.00 deposit and has intentionally delayed finishing the work. I inquired about the september bill and he stated on the 24th the bill was too small to issue, six days later he produced a bill of 5800 with zero additional work performed. In reviewing his bill he has included items such as floor leveling compound (he did not install any floor leveling at all), and has repeatedly demonstrated his willful bad practices such as removing trim in the kitchen which is outside the scope of work, removing the door between the kitchen and the addition, and replacing the trim with non matching trim and trim that he says "i won't do poor work" it has to be done my way even when I expressly requested he not damage my property (destruction of my doorway and removal of existing trim in my kitchen), his response was that he had to remove the old baseboard which he did not, he replace the baseboard with an unmatched baseboard that was wider than the existing baseboard and did not match in color or style. He says he used 150 lbs of concrete where the carport met the existing foundation, however there was no concrete poured and when he removed the existing door frame he left a gap between the house and the basement, there was no attempt to fill that with concrete, which he says he returned all but three bags of concrete yet he never poured any concrete, I have pictures of the existing structure after he removed the original brick from the house.

  

  Business response

  11/08/2023

  Mr ********* has give me a hard time from day one. He was trying to get me to do subar work and I refused because I don't do bad work. I recommend to him that the floor needed self leving compound and he refuses, so I told him I couldn't install new flooring in dining room conversion. So he got someone else do the flooring, this was not in our agreement. All the work passed inspections and final certificate of occupancy was issued and sent to him. His 3,000 deposit was deflected from final payment as stated in signed contract. Although he is refusing to make final payment

  Customer response

  11/10/2023

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear  far from being unreasonable. I first met with ***** at the property and he met with me in April and told me he would send me a proposal, I received on 4/13 and we met and I gave him a deposit in early May of 3,000.00 and he said he could start in about two weeks, at most three. As you can see from our conversations, ***** was far from compliant, he did not start until July 13th and not only procrastinated but lied about progress. He did not do any change requests he just  refused to admit to the original start date he provided, and said in phone call that he did not care that  we could just wait for him to finish.  Regards, ******* ********* 

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