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ComplaintsforOriental Nails
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Complaint Details
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Initial Complaint
03/22/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Wanted strip lashes they gave me individuals.Business response
03/29/2023
My name is Trisha Tran owner of Oriental Nail. My assign id is ********. I am writing back pertaining to this matter defending my side of the story that i received in the mail.On March 8 th 2023 Mrs. ********* ******* enter the salon accompany by a older gentleman asking for eyelash extension service. I told her that we have two types of eyelash extension but three different prices according to your preference in style. After i explained her the difference she requested the individual lashes for 30 dollars. This means its not a strip lash but individual lashes. Its held with little lash glue and very thin. It can be easily removed with eyelash remover. After the service is performed she loved the look and happily paid for the service .Three days later she return with the gentleman complaining why her eyelash is thick and full of glue and her eye hurt. I exam her eyelash and saw a lot of glue build up and the eyelashes look thick thats why she cannot close her eyes. I asked her if she went somewhere or put more lash or glue on it. She didn't reply to my question. I tried to use eyelash remover to remove it but it didn't come off. They asked usually how long does it take for it to come off i said about two weeks. They return again in couple weeks claiming it didn't come off. One of my client that gets her lashes done their overheard our conversation and reply that if you use oil and warm water it should loosen it and it will come off. They left and a few days later i received a letter from the Bette Business Bureau about this situation. Attached should be a receipt with the amount and name of this client that got individual lashes that day. Thank you. If you have any further questions please contact me at **********.Customer response
03/29/2023
I still have the lashes on my eyes and have used multiple solutions including alcohol and water. Still to no advance the lashes are still attached. I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Regards, ********* *******Business response
04/05/2023
Like what i have stated to you. You used another adhesive over the lashes thats why its not coming off. I have been doing lashes for over 5 years and i have never ran into any problems like your situation . I also have name and numbers of my clients that are repeating customers that have lashes on . They are willing to speak to you on my behalf about it. If you have any further questions you can call me. Thank youCustomer response
04/07/2023
I was able to pull one of the lashes off, which resulted into losing my natural lashes. I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Regards, ********* *******
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Contact Information
645 West Main St (Ballou Park Shopping Center)
Danville, VA 24541
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.