Customer ReviewsforBlackwell Automotive, Inc.

I am a senior citizen, and Disabled Veterans Wife. My husband Ben passed away Nov 26, 2022. Because he had always handled the our vehicle maintenance and repairs it was hard for me to take it over due to the stress of years of taking care of him over the years, I had a heart attack and several strokes. My husband had long stopped taking our Van to the Chrysler and Kia dealer here in ***** **. So I thought it might be good to try the dealer in Chrysler , Kia Dealer, in Danville Virginia thinking to take both my 2019 Kia Soul and my 2008 Chrysler Town and Country to one place. Well that was that biggest mistake every. They Robbed me of over $700.00 through lies and deceptions. I was given a appointment for Tuesday, Sept 19,2030 at to have my Chrysler Van's Steering Angle Sensor service and replacement. I arrived 15 minits. early and was told by Marty that there was no appointment scheduled for me, although the day before I was sent a text message Monday Sept 18 2023 confirming my appointment . Due to my strokes, Every time I had an appointment, I got a text the day before. Marty also told me that my part had not been ordered and that I would need to pay $600.89 in advance to order my part. So I paid for it in advance Sept. 06, 2030. Only to find out later that they had ordered the wrong part and now wanted me to pay in advance for their error. They took advantage of my Stoke and heart attack that has left me week vulnerable. They knew I had lost my husband and could not do stress. So they refused to refund my money. There is so much more to tell, I gave them a chance to make it right, since they profess to be Christians. I even sent them Bible scriptures to warn them of what is to come. They chose to do evil. So they have left me no choice but to sue them in court. The Manager also said they would not refund my money. They have shown just how wicked they are. There is more to tell, But I will save that for the law suite. If I could give them a minus I would.

Ms. *****: I think there has been some confusion over the repair being covered by your service contract and I'm very sorry! My fixed operations director Karen ****** has called and texted you several times to discuss the issues, but y'all have been unable to connect. Please give her a call. ************ Ext **** or her cell is ************. It's our hope that we can find a solution for you! Torrey Blackwell

I purchased my 2012 Cadillac SRX from Blackwell Automotive on 02/25/2022. At the time of purchase, the car had 170k miles on it which upon my research the car should be good up to 225k miles, which I considered okay because I'd recently retired, so my driving would be limited to use locally. Upon purchasing I also included an extended warranty from ********** as additional coverage to protect myself because of the age of the car. Then as added protection I independently purchased added protection from ********* in 09/ 2022 for the additional cost of $123.19 a month. On 05/05/2023 my car wouldn't start so using my On Star Guardian an additional cost of $15 a month. I had my car towed to ****** ******* the listed Certified Mechanic for service, at the time my car registered 171k miles. I was informed the engine was "locked", and a request for a "tear down" was given to Protective "my extended warranty company" and was approved. after the Tear Down, Protective said they would Only pay $2,630. towards a replacement engine while ****** ******* said the repairs would cost more like $8k. I then reach back out to Blackwell and complained about the whole situation...I've been back and forth with Blackwell, ********** as well as ********* which only will pay $2,409 towards repairs since June for a resolution with no results. According to Blackwell they didn't sell me a lemon and both warranty companies tell me the book value of my car is barely $4,000 but I still owe ****** **** $10,905. I feel I've been taken advantage of during this whole situation and don't know what to do, I did my part. What was the purpose of taking All the precautions and added cost with no satisfaction.

Luciile: I'm sorry about the trouble with your Cadillac and the confusion with the service contracts for cars with high mileage as they will only pay a portion of the book value of the automobile in most cases. Tony Adcock my GSM had been discussing this with you but he has been in and out due to an illness. I will be happy to help and see what we can do to fix your Cadillac or get you into something else. Please give me a call ************ ext ****  M-F 10am-5pm Torrey Blackwell