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ComplaintsforO'kelly's Deli & Pastries
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Complaint Details
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Initial Complaint
03/11/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I picked out 2 cakes for $4.99 a piece one had more icing than cake and I didn't like the greasy taste of the cake. I was told that when I left the store there could be no refund. The manager didn't even come to the phone and handle the issue. She was telling the employee what to say to me. Told me even if I came in with the product so she could see she wouldn't refund me. I just want my money back on my card.?? I will not be going back to this restaurant!???????Business response
03/26/2024
Hello Mrs. ******,My name is ***** ****** and I am the Operating Manager for O'Kelly's. I am very sorry for your issue with the cakes and with the service you received. I have spoken with the store manager and the associate working that day. I also left you a voice mail message. I will be happy to refund your money, I cannot put a refund back on your card without your card being present, I will mail you a check today for the amount of $10.08, check number *****. We value our customers and I do apologize for any inconvenience this may have caused. Thank you ***** **** ******Customer response
04/08/2024
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, **** ******
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.