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ComplaintsforAnimal Medical Center Of Danville, Inc.
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Complaint Details
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Initial Complaint
06/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On May 28 we took our three-month-old Doberman, ********, to the Animal Medical Center. She had a temperature of 104.6. We were told by the attending doctor that she would do all relative test, including blood work and X-rays, to determine the cause of ********’s temperature. Several hours later, the doctor informed us that the X-rays showed that ********’s colon was not in the proper location, being lower in her body. Also, she said there was an object or obstruction in her diagram. (Can you imagine how this information affected us) The doctor told us to take ******** directly to ******** Veterinary Specialists in ************** **. They charged me $544.64 for their service. We arrived in ******* ***** two hours later, and they immediately took ******** to the care unit. Four hours and $1600.00 later, the doctor informed us that ********’s colon was in the proper location and there were no diagram obstructions. She also said that a simple urine test, which should have been made by Animal Medical Center, indicated that ******** had a severe unary tract infection. Several days later when I talked with AMC, they said their diagnosis was correct and the specialists in *******-***** were wrong. They would not refund my money for the incorrect diagnosis, and since I had gone to a third Vet, instead of back to them, not to come back on their property. A third doctor, ******** ****** ***, did examine ******** and AMC's X-rays and verified *******-******* diagnosis as completely correct. They said one of the first tests should have been a urine test, which may have deemed the trip to *******-***** unnecessary.Business response
06/28/2023
Mr. ******* brought his dog in here (we had never seen pet before). The pet arrived as a "walk in" . We were totally booked up for the day with appointments. The next day was Memorial Day and the clinic would be closed with no doctor available for sick patients. He presented a doberman puppy with a high fever. Labwork showed an infection or high white cell count. Radiographs looked suspicious. Urinary bladder was empty at the time of the visit per radiographs and urine was unavailable. All other labs were normal. Because owner was difficult and demanding (again, owner had NO appointment) and because the puppy had an "open" diagnosis but was obviously sick and needed further diagnostics, we elected to refer puppy to Emergency clinic where they kept the puppy on IV antibiotics for 3 days in their 24 hour clinic. This puppy did NOT have a routine urinary tract infection. Routine UTI's are handled with outpatient antibiotics and dogs are not kept in the hospital for 3 days. We were limited to the type of care we could provide because of the holiday and having no dr on staff for Memorial Day. We maintain the we offered Mr. ******* the best care for his dog and we wish him well. We do not owe him a refund and we never mis diagnosed his dog as we never reached a diagnosis at all. We sent all labs and radiographs to the referral hospital. Mr. ******* was irate and spoke to our office manager where he was demanding and threatening and said that if we did not give him a full refund he would "blast us on social media". We do not allow clients to be threatening or abusive in their language or mannerism and we told him he was not welcome to come back in to Animal Medical Center.Customer response
07/01/2023
I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Regards, **** *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.