Business ProfileforCarr Masonry And Construction, LLC

In early spring of 2022, Carr Masonry was hired by me to construct a house. From the beginning we had very poor communication with this company and sometimes went days, even weeks from hearing back with questions. They hardly showed up to manage the project, during the painting phase, contractors never put down any protection down to protect our expensive floors which caused some damage. They eventually fixed it, but customer service was horrible managing this and should have never happened. I asked for a certain thing done in my driveway and was lied to. I was told it couldn't be done but later found out later it could have been done and now I'm faced with an issue that I was trying to avoid. This house sat vacant with no workers for days and weeks which put us behind on the closing date and then there was a mass rush to get stuff done. The first week moving in, we began having a leak in the shower and have MULTIPLE times to get this fixed. People have showed up to try to fix, but this issue is still occurring. This company has a horrible time with communication and I've tried twice this week and he won't respond because the year is approaching and I feel like they don't want to be responsible to fix it. I've done nothing but be patient but at this point, this is very annoying for a company to do this. This has been an ongoing issue and causing damage to my floor and water is soaking up on the baseboard with a fungus growing now. This has been a nightmare with lack of communication and not having this issue fixed. Other stuff has happen during the first year of construction that I haven't even mentioned but with the lack of communication, it wont get done by them. For a business, they don't have a compassion about customer service and I guess the next thing is the court process since they are stalling getting my leak fixed or communicating with me.