Customer ReviewsforKings Dominion

I bought Kings Dominion passes for me, my husband, and nephew on 6/25/24. I visited the park the same day. On this day, we arrived at noon, and the first red flag was there was zero security to check out bags and there were not even any metal detectors in the line we were in. Anyone could have gotten in with anything, including weapons. We found this alarming, but went about our visit. Upon further walking, we noticed half of the stores and games were closed. We had been here years before as regulars, and I worked here for several years as a teen. This was the worst condition I had seen the park. We waited in line 45 minutes for the log flume and when we got close to the front, there was an announcement it also would be shutting down. The ****************** was also shut down. Among many others. After being disappointed most main rides were closed, waiting in line for the one ride no one wanted to ride, The Boo Blaster, we were excited for nephew to ride something finally. Lo and behold, the ride breaks down with us in it!!!! I cannot make this up. I tried to remain calm despite the server anxiety we incurred as well as other passengers. We were stuck unsafely on this ride for 30 minutes before the harnesses released or anyone came to assist and walk us out. We immediately went to customer service (waited in another long line) for a manager to tell us they would give us ice cream passes and a skip the line coupon. I insisted I didnt feel safe and wanted money back bc I had no intentions of returning to an unsafe and poorly managed theme park. She told me to email on the website and that I likely wouldnt get money back bc of a payment plan. They gave me a $35 refund (none for the other passes) and continue to attempt to charge my card despite them telling me they will cancel the passes. Please help resolve and hold accountable such unacceptable and unprofessional and ultimately UNSAFE service on so many levels! It is literally thievery and corruption at that park!!

Today was a good day until it was time to redeem my meal with my pass. I went to Border Burrito and when it was time to pay I didn't see anyone at the register but OSHIANA (team member) was standing there looking at me she said I can take you right here. She proceeded to look at me she didn't speak until I was done paying she said "you can go!" I responded that I need my receipt. She was not welcoming and was super unprofessional. If you can't speak to the guest in an appropriate manner maybe this job isn't for you.

As a rather frequent cedar fair customer I would recommend staying away from this park and picking one of their others. Almost every employee I came into contact with was rude or clearly acted like they hated their job. They would watch people line jump and not say anything. Tons of people smoking in the smoke free park. Rather obnoxious when youre in line. Employees will staple you in rides so hard you can barely breathe and laugh about it with each other. If youre a platinum pass holder pick ANY park other than kings dominion.

As a frequent amusement park guest in California and Florida, I was excited to visit Kings Dominion for the first time. I am writing to express concern of a disappointing aspect my friend and I experienced at your amusement park, on Saturday, October 3, 2021. Prior to our arrival at the park, we viewed the park website at www.kingsdominion.com and we were pleased to see options to purchase Fast Lane tickets. We purchased admission and Fast Lane Plus tickets through the website and downloaded the recommended Kings Dominion application on our phones to access park information. Since we were both unfamiliar with ride names, we frequently referred to the list of the 13 attractions where our Fast Lane Plus tickets could be utilized to maximize our time having fun in the park. One of the great rides we went on was Flight of Fear. We consulted the application as noticed it was not part of the Fast Lane Plus attractions. The application stated it was a 45-minute wait (even when refreshing after 4 minutes several times) and we entered the line. 1.75 hours later, we were near the front and noticed a line of guests using their Fast Lane tickets to gain access to the ride. I immediately asked the line operator if the line was for guests with Fast Lane tickets and she replied affirmatively. I then asked her the reason this ride was not listed on the website or application as an attraction the Fast Lane Plus could be utilized at. She responded the ride was added this year and she was aware the information had not been updated on the website or application. She was apologetic and continued to let other guests in the line in front of us move forward. After waiting a total of 2 hours to ride the coaster, we left the attraction feeling wronged by the misinformation, which cost us 20% of our time in the park (we attended the entire time of the open park hours.) We decided not to immediately go to guest services, as we did not want to unnecessarily waste anymore time in the park. At approximately 11:45PM we visited the “Upgrade Your Day” services, just as we did at the start of our day at the park. We spoke with a supervisor, Rodney Jackson, and requested a refund of the difference in the cost of the Fast Lane and Fast Lane Plus tickets ($***** per ticket), as we though that would be a fair compromise for the unnecessary time we lost in in the park waiting in line. Mr. J****** apologized for the inaccurate information we received and stated he could not refund us any monies for the inconvenience. We then went to Guest Services and spoke with Zachary H***. After discussing the situation with Mr. H***, he stated he contacted the Rides Manager and the Guest Services Manager that both stated they could not provide any partial refund to compensate for our lost time. We left the Kings Dominion services feeling the people we brought our concerns to did not feel any need to help rectify the situation, which ultimately left us feeling wronged by the operations at Kings Dominion. As I write this, I am disappointed I feel I needed to write this letter and wish it could have been easily resolved on the same day, so it did not embed into our memories of Kings Dominion.