Business ProfileforBimmerworld

Purchased the N54 Turbo Overhaul kit that consisted of a pair of OEM Mitsubishi N54 turbos and an install kit. Prior to my purchase I messaged with the chat team on the site and let them know I was comparing them to another big retailer, and that bimmerworld was currently cheaper but the competition offered a lifetime warranty on the same set of turbos, after the chat specialist explained they had a 2-year warranty, I was relieved and completed the transaction. This is a lot of money and I really wanted to protect my investment. These Turbo’s were fitted onto a 2011 335iS that ran the factory tune. The rear turbo seal failed 4000 miles later, The Bimmerworld website offers a 2-year warranty on the entire kit, like most items on their site. But, With zero detailed explanation of the warranty anywhere to be found on their website, I sent my turbos in for replacement thinking it would be an easy swap out. Clearly, they are defective, right? Upon reaching out, they told me the warranty is actually 2 years from Mitsubishi, it wasn’t actually a BimmerWorld warranty, it was a 2-year manufacturer warranty… This warranty is detailed/explained NOWHERE. This is RED FLAG number 1! This is clearly a bait and switch. After sending my turbo’s in for evaluation to Mitsubishi and paying over $70 in shipping fees, lo and behold the warranty was DENIED. Mitsubishi claims “improper heat cycles and excessive exhaust temps” to be the cause of the turbo’s failing NEITHER covered under their 2-year manufacturer warranty. This is RED FLAG #2. Why call it a BimmerWorld warranty when you’re going to just pass me straight to the manufacturer to get an automatic warranty denial? I was passed around, and instead of anyone trying to make this right, they kept trying to insinuate this car was running an aftermarket tune and was modified. This is not the way to treat a customer in any industry. Will never, ever, shop here again, or refer anyone here at this time. Extremely disappointed.