ComplaintsforAmerican Vacation Marketing, LLC

• Initial Complaint

  11/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I signed a contract with American Vacation Marketing to rent my timeshare for the week of June 4th-11th in June 2023 for $2100.00 I paid them $199.00 for this service & signed a contract by e-mail. I was given this company's name by someone at my timeshare at ****** ***** ** ***** ******. This took place on 01/19/2023. The agents name whom I spoke with at American Vacation Marketing was ****** *****. Sometime in the summer I received an email stating they were unable to rent the unit & wouldn't return my money. I talked to ****** ***** today and was told they never heard of American Vacation Marketing and definitely don't use them for rentals They said it sounded like a scam to them and suggested I file a complaint with you.

  Business response

  11/15/2023

  Hello BBB,American Vacation Marketing and ******* ******* went into a contract on 01-19-2023 to market and advertise her week at ****** ***** in ****** for rental for Week 23, June 4 -11, 2023. Unfortunately the week did not rent and Mrs. ******* is upset. She phoned into the office Jul 03, 2023, spoke to me and asked for a refund and I told her there are NO Guarantees and Nor Refunds. Mrs. ******* said some harsh and angrily words and then hung up on me. American Vacation Marketing has fulfilled the advertising and marketing contract that she signed and I am enclosing a copy of her contract that she signed and it clearly states American Vacation Marketing -AVM makes no warranty or guarantees regarding the sale of the property.  Please do not hesitate to contact AVM if you have further questions.Sincerely,****** *****American Vacation Marketing    Property ID#: *****Contract Date: 01-19-2023 20:01CONFIRMATION OF PROPERTY INFORMATION & AGREEMENTSeller InformationName: ******* *******Email: ************************** **** *** ********* ***** ************ ********** *********** ************Description of Property to be AdvertisedProperty Name: ****** ***** * ************* ********* **** ***** ************ ***** *******, ******, USProperty Advertised Price: $2100.00AVM Advert Fee: $199.00Unit Number: VaryProperty Size: 2 Bedroom Lockout SuiteProperty Sleeps: Sleeps 6Property Weeks: Week 23 June 4 -11, 2023Property Usage: AnnualAdvertised Price – $2100.00Services ProvidedSeller, as identified above, and American Vacation Marketing, LLC (“AVM”), a Virginia limited liability company, agree to the following terms and conditions (the “Agreement”):AVM shall advertise, market, and promote the above described unit, located at **** ***** ************ **** (Property Address) (hereinafter the “Property”), on its website, starting on 01/19/2023 and ending on 01/19/2024. All sales inquiries will be directed to Seller via telephone or email. Seller shall negotiate its own sale price; AVM will not participate in sale price negotiations unless instructed otherwise by Seller.AVM shall provide a toll-free telephone number for inquiries related to the Property.AVM shall provide Seller access to an internet portal for updating advertised information.AVM makes no warranty or guarantees regarding the sale of the Property. AVM’s obligation is to advertise, market, and promote the Property and is entitled to full payment under the terms and conditions of this Agreement regardless of the results of any advertising, marketing, or promotional efforts. To the maximum extent permitted by law, AVM disclaims all warranties express or implied, including the implied warranties of non-infringement, merchantability, and fitness for a particular purpose. AVM further disclaims any warranty that the services will be constantly available, uninterrupted, timely, secure, or error-free and the results that may be obtained from the use of the services provided will be effective, accurate, or reliable. AVM specifically disclaims any liability for any actions resulting from your use of the internet portal or any other service provided.Seller ObligationsIn exchange for the above described services, Seller agrees to pay AVM $199.00. No advertising, marketing, or promotion will commence until receipt of payment.Seller agrees to provide AVM with information, as requested, to advertise the Property. Seller is responsible for ensuring that all information provided is accurate and up-to-date.MiscellaneousSeller will indemnify AVM and its members and employees from and against any claim, demand, loss, or damages, including reasonable attorneys’ fees, arising out of or related to this Agreement.AVM’s total liability in any matter arising out of or related to these terms is limited to the amount of agreed payment as identified above. This limitation will apply even if AVM has been advised of the possibility of the liability exceeding the amount and notwithstanding any failure of essential purpose of any limited remedy.This Agreement is entered into and shall be construed under the laws of the Commonwealth of Virginia. The Courts of Rockingham County, Virginia, or the United States District Court for the Western District of Virginia, Harrisonburg Division, shall have exclusive jurisdiction and venue over any and all claims or causes of actions appropriately filed therein that concern this Contract.Any term or provision of this Agreement that is prohibited by law, unlawful or unenforceable under applicable law, shall be ineffective only to the extent of such prohibition without invalidating the remaining terms and provisions of this Agreement.No delay or failure by either party to enforce any right under this Agreement shall constitute a waiver of that right or any other right. A waiver of any breach or default under this Agreement shall not constitute a waiver of any other right for subsequent breach or default.SEE SIGNATURE PAGEThe following signatures authorize American Vacation Marketing, LLC, to advertise the Property on its website upon receipt of the sum of $199.00 and binds both parties to the terms and conditions of this Agreement.Signed by ******* RexfordSigned On: January 19, 2023****** *****Signed by ****** *****Signed On: January 19, 2023Signature CertificateDocument name: Contract | ******* ******* | ****** ***** – *****Unique Document ID: ****************************************Build. Track. Sign Contracts.******* ******* Party ID: ************************************** ******** ************Security Level: E-mailDigital Signature:Multi-FactorDigital Fingerprint Checksum UTC Contract | ******* ******* | ****** *****  Uploaded by ****** ***** - ************************************ ** ***********January 19, 2023 3:51 pm UTC Document sent for signature to ******* *******January 19, 2023 5:08 pm UTC Document viewed by ******* *******January 19, 2023 5:11 pm UTC Document signed by ******* *******January 19, 2023 5:11 pm UTC The document has been signed by all parties and is now closed.January 19, 2023 5:11 pm UTC Document viewed by ******* ******January 19, 2023 5:14 pm UTC Document viewed by ******* ******November 10, 2023 1:50 pm UTC Document viewed by ******* ******* - November 10, 2023 1:52 pm UTC Document viewed by ******* ******This audit trail report provides a detailed record of the online activity and events recorded for this document.

  Customer response

  11/15/2023

  I'm not happy with the resolution but didn't think the company would do anything about it. I hope my complaint will prevent others from using this company in the future. I don't think they tried very hard to rent my timeshare. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, ******* *******

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