Business ProfileforMassanutten Resort

Let me preface this with, and have been coming here with family for the better part of two decades. We used to love it here before management changed. This trip we stayed in condos and starting off our rooms were not ready when we got here at 4pm. The room is newly painted with furniture and mattresses from 20 years ago. Pull out couch? More like garbage bag full of springs. We chose to sleep on the floor instead. The second day we were here my young female cousin was let to run out to the car. On here way out she was approached by a man who asked her "What yours favorite color?" and asked her to come with him to "see his ring". Upon running and coming back to us we reported this to the main office who said that they would report it to security. We called back later to check the status and Security has never been notified, most people were not even aware a complaint was filed including supervisors in the main office. A resort where child kidnappers are welcome is not a place to bring your family. The third thing to ruin this trip. Everything closes at 6/7 pm. There is nothing to do in the middle of the summer when it is still light out. Aside from this every activity costs an outrageous amount. Making soap? 35$ per bar, tie dye? 60$ per shirt. Wanna go to the water park? well you have to reserve online or its 85$ for a park that is open for 6 hours. The only notification of this massive increase in price is a single line of text on their website at the bottom. This did not exist under old management. I have no idea why the new management decided to start jacking up prices, lowering quality, and using straight up scam tactics to rob guests of every extra dollar. I will be using my timeshare points here as everyone of my 12 family members here have agreed that we NEVER want to come back again. The front desk told me, "well you should have called security they should be notified of this" and offering no recourse to even moderately make us feel safe or secure.