ComplaintsforVirginia Diesel & Truck Repair, Inc.

• Initial Complaint

  06/29/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Paid for a motor from Virginia diesel Delivered late after numerous lies. After installing and running I have had many issues. Issues include - oil cooler / gaskets failure 3x - blown head gasket - warpped head - valve guides and seals bad/leaking Mr Jacobs liability was for parts only. He has yet to pay for anything except the first bad oil cooler. He would ignore my tries to communicate with him until I had to get parts from the deal, sent him invoices with attached receipts and photos documenting failures and issues. He refuses to hold up his end of warranty and his motors still presenting major problems.

  

  Business response

  07/08/2024

  Mr. ********* purchased a remanufactured Caterpillar 3126 engine from Virginia Diesel in June 2023 for a boat with two engines.  Virginia Diesel provided Mr. ********* a Quotation before he purchased the engine.  The following terms were conspicuously printed on the Quotation: “All parts must be returned as you received the engine,” and “VA Diesel/(Jacobs diesel must be notified prior to any repairs during warranty period or the warranty will be void.”  After receiving the engine, Mr. ********* failed to return parts that he claimed were defective so that Virginia Diesel could examine the parts and, if warranted, replace them.  Virginia Diesel cannot tell whether the failed parts are from the engine it provided or from the boat’s other engine unless it inspects the failed parts.  Despite Mr. *********** failure to return the parts, Virginia Diesel provided him a replacement oil cooler and gaskets on September 5, 2023 in an attempt to accommodate him.  Mr. ********* accepted Virginia Diesel’s replacement of the oil cooler and gaskets and did not further contact Virginia Diesel until March 2024.  He then claimed that the head gasket had blown.  Virginia Diesel was, and is, willing to provide Mr. ********* a replacement head gasket in exchange for the head gasket that he claims was blown, but he has failed to return it.  In April 2024, Mr. ********* claimed that the oil cooler had failed again.  Virginia Diesel was, and is, willing to provide Mr. ********* a second replacement oil cooler in exchange for the head gasket that he claims was blown, but Mr. ********* refuses to return it.  Despite this, Mr. ********* obtained replacement parts and repairs from third parties without first notifying Virginia Diesel, thus voiding the warranty.   Respectfully, Mr. *********** claim that Virginia Diesel ignored Mr. *********** attempts to communicate is false.  Virginia Diesel promptly communicated by text message with Mr. ********* each time Virginia Diesel received a text from him. 

• Initial Complaint

  09/27/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered a remanufactured engine from Doug Jacobs. I sent him almost 20K dollars. I never got the engine, just a lot of excuses.

  

  Business response

  10/05/2023

  Here's my response to the BBB complaint. I had explained to the complainer that the engine was shipped thru *** freight and the engine was lost and now they have filed Bankruptcy and the engine has not been returned to me I built a 2nd engine and it  sat in charlotte NC because a fuel leak on a fitting and because it had a hazard. To this Date we have built 786 engine that has been sent world wide. I apologize To my customer for this situation. He has requested his money to be returned and I will have it delivered to him by 10/9/2023 Thank you 

  Customer response

  10/13/2023

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action did not resolve my complaint.  For your reference, details of the offer I reviewed appear below. The business owner has promised me that he will send me a refund of my money, but as of this date I have not received the refund, the engine or any other means of satisfaction. I have spoken to him this afternoon and he says he will send me the refund, but I am sceptical about whether I'll actually get anything. Hopefully he will honor his word and send it to me, however, I cannot claim satisfaction on the claim until I receive the refund. Regards, ***** ******

  

  Business response

  10/20/2023

  I spoke with him today, and he received the check today.  We send the check for next day delivery on 10/12/2023 and for whatever reason it took 6 business days to get to him.

  Customer response

  10/26/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I consider this complaint resolved. Regards, ***** ******

• Initial Complaint

  04/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I sent $16,000 deposit. He promised a rebuilt engine in 4 months. He did not send an engine for 8 months and I lost a whole boating season. I now worry if the rebuilt one will perform. There was to be a warranty however he failed to send documents. The total cost was $23,000. Promises not met. Lies about engine, assistance with insurance and deadlines. Then he tells me of funerals he must attend. There were four during my wait. He had an excuse for everything.

  

  Business response

  04/06/2023

  0 1st and foremost : I am in awe that you would attack Me and my family over what is happening with my personal life. It really make a person wonder how you treat the people in the facilities that your a director at caring for seniors  in ******* **.1 Before a quote is sent out I request name Address contact # and serial # for the engine, I dropped the ball and sent you a quote with your name and phone # only so you got a way without paying shipping charges which was 650.00 each way which was  1300.00 just on shipping because I did not have a address 2 When you 1st contacted me you ask for a quote on a 3116 marine engine. You stated to me how you had a insurance claim that was denied because your *** dealer in ** where your boat was stored said it was a maintenance  issue and your insurance denied your claim. The *** dealer wanted 46000.00dollars to replace your engine. I offered to fly up to ** at your expense to offer a explanation to what happened. We could not agree on the expenses3  We had parts shortages ,labor shortages parts failures on fuel injectors dyno problems  and going thru a pandemic And you had no problems at that point. I even offered you a refund 2 times and you chose to continue with my engine. 4 Engine was ready to ship and you paid the balance that was owed. I was busy and still forgot to get a address and I had a customer order a **** ** ******* ***** that had the same name as you with 2 letters in his last name where yours is HE his was Hi so it had a address so my employee sent the engine . The customer called and explained he was suppose to get a 3126 marine engine and I went back to find it was supposed to go to This person with the complaint and as soon as we got the engine back I rented a truck to deliver it to the marina5 I was notified with his demands to get his core refund back, So without checking, I issued his full refund and his block was cracked as well as other concerns which should have only receive a partial credit. Again he received more than he was entitled to6 check your dates your way off, You did not pay 23000, you paid 17500, You did not pay for shipping and you should not have gotten a full refund On the back page of your contract you can read all the warranty language if you need a copy I will be glad to mail  you a copy.7 If your not happy with what I have done for you send the engine back at your expense and I will give you a full refund on what you paid and you can buy the engine from ***********.

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