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ComplaintsforNova Retail
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Complaint Details
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Initial Complaint
11/24/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased an $80 jersey online for DC Bike Ride 2021 on 7/16/21 and received confirmation. I sent multiple email between that date and the 9/26/21 ride looking for my item. On 8/3/21 I was told Id get a tracking number soon. On 9/11/21 I reached out again with no response back until 9/14/21 after I asked for product or refund. I was told product was backed up and would be in route in 1-2 days. Ali and Zova Retail told me to confirm address where I want jersey shipped. I confirmed with ******************. I spoke with Ali from Nova face to face on 9/26/21 at DC Bike Ride and he confirmed that I confirmed ****************** shipping address and the order number. He was unable to give me a product at event due to being sold out in size small for the women's 2021 jersey. He said they would put it in mail ASAP. I sent additional emails on 10/6 and 10/14 to get update. On 10/24/21 email, I asked for full refund of $80. No responses to the emails. On 11/8/21, I called Nova Retail and spoke with another guy, who confirmed my order number and reported he'd look into on that day. I've heard nothing back via phone, email, or received a refund. No product ever came via mail. I want my refund and for this complaint to be further looked into.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.