Business ProfileforCORT Furniture

I ordered a furniture rental package from CORT which is a 3 room package consist of bed room , dinning room and living room.. The package rental cost was 398.72$ per month and the initial deliver was reduced with the promo code.. after ordering I received an e mail confirmation about the transaction. based on the agreement **** was suppose to give me a delivery appointment at least 24 hours a head of time. On December 14t I received a call from CORT driver telling me that he is on the way to my apartment to deliver the furniture. I was surprised about getting such a short notice while per the agreement they need to give me the delivery notice at least 24 hour. I ran back to my apartment to be their for delivery and on arrival they told me that due to lack of supply they brought a bed room with a dresser mirror that need to be fixed to the wall. I told them that I ordered one that stand alone and the apartment community does not give permission to attach any thing to the wall. so they ended delivering only the dinning room and the living room and they took the bed room back with them to the warehouse to change. The furniture I received from CORT were very low quality in very bad condition contrary to the contract that saying they deliver furniture in excellent condition.. I kept waiting for very long time to receive a call regarding the bed room set. I contacted the accounts manager her name is ************************* by phone and e mails and she never gave me any confirmed date, then again she called me on the very short notice which is less than 24 hours telling me the the bed room will be delivered .I told her this is the second time you are notifying me about the delivery in less than 24 hours and due to being at work away from my apartment at the time of delivery I told her that the delivery date need to be changed and i need to be given at least 24 hours notice. The account manager rescheduled the delivery to another date however she went and charged me an appointment cancellation fees of 185.00 $ although it was their mistake as they did not give me enough notice of delivery per the contract and I never agreed to pay any extra fees. I talked with account manager and her supervisor many times but they refused to solve the problem. I consider CORT behavior is fraudulent and they are trying to collect money from me for no reason rather than their own mistake and inability to deliver their business in a responsible manner.