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Find a Location

Gastro Health Endoscopy Center has 1 locations, listed below.

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    Business ProfileforGastro Health Endoscopy Center

    Health Care

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    13 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    Fairfax, VA 22031-4622
    BBB File Opened:
    8/20/2021
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    13 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/24/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I had an endoscopy performed in February 2021 with Gastro Health in Fairfax, VA. I was billed for $846.29 and an additional $202.81 which was paid in full. After my last payment, I was told that the bill was paid in full and there was no balance remaining. In January 2023, almost 2 years later, I was sent a bill for $305.21 by Gastro Health for the same services provided in February 2021.I have called on six separate occasions since being billed in Jan 2023 and was told each time on a recorded line that the bill would be disputed and that I did not need to worry about the balance. I was told that my $846.29 was not applied correctly to my bill and that my insurance company retracted a portion of their payment to Gastro Health over a year after paying it out. On my last call on May 24, 2023, the manager (***) told me that I owed the balance and that I was now past due. He stated that this was my responsibility and that the associates that I spoke with the 5 other times provided me incorrect information on recorded lines. This was not what was originally told to me on several occasions and I was told back in 2021 that my bill was paid in full. I have tried on several occasions and spent a long amount of time trying to get these bills removed for the past 5 months with no resolution and now being told that I need to pay or my account will go into collections/past due. I have not been provided a breakdown of my payment distributions or a full bill breakdown. Gastro Health just keeps sending me the same bill and changing the Bill ID number.

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Joseph M

    1 star

    04/12/2023

    While the doctor at Gastro-health was top notch, the billing department is just awful. I paid for services in full during my visit before the procedure and had one follow-up. I continued to receive bills for several months and paid them. We continued to call in and ask that we get a final bill to cover the total amount owed. After getting confirmation that we were fully paid, they continued to send us additional bills referring to services provided over 7 months ago. This is the worst provider that I have ever dealt with for health care.

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