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Complaint Details
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Initial Complaint
01/24/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Fairfax Egg Bank was referred to us by *********************************** (******************************Sioux Falls, SD******** **************) as the only egg donor company they were dealing with. We contacted them and was charge $21,000 for the egg and fertilization which we agreed. We made an initial payment of $17,000 early December and when we attempted to make the $4000 payment as agreed, we couldn't contact anyone at the clinic including the Staff, ******* who was our contact. It was not until the second week in January 2022 that we got a hold of a staff and arranged to complete the $4000 payment which we did. Right after this final payment, *******, on behalf of Fairfax call to say that the price had gone up and we had to pay an additional $4500 which was not part of the arrangement. Now, that Fairfax have $21,000 from us, they have disappeared and not answering any of our calls and we cannot reach them.Business response
02/25/2022
Good morning, and thankyou for bringing this to our attention.
The case for this client was already concluded and they were issued a refund on January 25th. The client was working off of an old price for their service and did not want to pay the increased and posted price. As a result we issued them their refund. They have since reached out to work with us again, so we were unaware that they had issued a complaint.
We ask that you please invoke your right to NOT post their complaint, as this has already been resolved and they are asking for us to continue helping them.
Thank you,
Temple L**********************
Fairfax EggBank Sr. Marketing Manager
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.