ComplaintsforZ & G Masonry, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/02/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Z&G Masonry accepted to do repairs on the brick facade on our end unit townhouse from first to third level of house. Scaffolds were set up by company. In May of this year the s afford cane crashing down resulting in damage of our neighborhood playground equipment. Company owner did not call his insurance company to report this but instead provided me with his insurance information, in which I had to call to report incident. Contractors insurance is only willing to pay half of the $21,000 quote to replace all the playground equipment. Now my HOA had hired a lawyer and I'm responsible to pay for the damage that occurred when the masonry people were working on my house and the scaffold they set up, came crashing down. I have plenty of pictures of the incident. I spoke with the contractor who owns the company and he told me he did not have the money to pay for the repairs. I paid $33,000 out of pocket to have my brick wall fixed and I'm NOT paying for the playground equipment that was destroyed by the scaffolding collapse.Business response
01/18/2022
---------- Forwarded message ---------
From: Z&G masonry <zandgmasonry@*************>
Date: Tue, Jan 18, 2022 at 5:59 PM
Subject: REF: ID ********
To: <[email protected]>
REF: ID ********
Good evening
To whom it may concern;
Thank you very much for reaching out in reference of the above complain
The issue that ***************** has brought up to you, has been addressed by Z and G masonry LLC
Already.
We followed our policy protocol and started a claim with our insurance, which went ahead and reached out the customer with a settlement.
Just to be clear the work ***************** had hire my company for was completed to her satisfaction, the issue involved in this complain was a work related incident involving a recreational structure (swing set for kids).
This damage property is own or managed by the HOA, completely apart from ******************* property.
Whatever resolution the insurance have with the parties involved, is completely out of my company's hands
Last time I spoke with my insurance, they communicate me the issue has been addressed and the insurance has already provided a settlement to resolve this matter.
I understand the BBB operation on this matter as an independent entity of which I am not a part of
And I expect that the complaint mention on your letter about my company is removed from your websites, base on the explanation I am providing in this email
If more information is need it, I will more than happy to collaborate
Sincerely;
Z and G Masonry LLC
Sent from my ******
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.