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ComplaintsforPiece of Cake LLC
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Complaint Details
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Initial Complaint
11/12/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
2 Nov 21 as scheduled Piece of Cake Movers arrived at my apartment approximately 10:12am, Derrick immediately informed me the hourly rate started approx 30 minutes prior. In less the 2 hours from the start of the move Derrick informed me the truck was full (they came with a small truck because the promised 26 ft truck was broken) and they needed to drop the load off and come back. This process repeated 3 times; I contacted the office Claris assured me I would not have to pay for the travel time back and forward and that she was unaware the 26 ft truck was unavailable. Its important to mention, prior to the move I explained to Claris that I needed the larger truck - the response was 'no problem' we only use the 26 ft trucks. I was charged $2,433.68 which included the travel time to go back and forward because of the 10 ft truck they were using. I have left countless messages but no response from the individual that is supposed to be approving my claim. Despite my best efforts, Claris would not provide the name of the individual. 10 days later all of my calls have gone completely unanswered. Piece of Cake Movers promised the larger truck but came with the smallest truck and charged me for the whole time to include the travel time.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.