ComplaintsforTony's New York Pizza
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Complaint Details
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Initial Complaint
01/14/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I called Tony's on Sunday January 8th ordered 64 dollars worth of food because the minimum delivery is 50 dollars. I ordered a pizza, and shrimp Alfredo with chicken that came with garlic bread. When I received my food it was wet with rain water. So I just went to eat the pasta which tasted like toilet water and the shrimp still had veins in them. I ate some of the garlic bread and because it was so hard it broke my brackets in my braces. I called the store manager and asked for a refund he agreed but when I went into the store they offered me 10% off my next order they didn't even apologize for breaking my braces they couldn't even look me in the eyeBusiness response
02/25/2022
---------- Forwarded message ---------
From: Giovanni D******** <***********@***.***>
Date: Thu, Feb 24, 2022 at 5:42 PM
Subject: Fwd: Re complaint Id ********
To: <[email protected]>Dispute resolution teamThis the second emailedI received a letter saying that I didn’t take any actionsHere sending my resolution hoping the costumer is ok with thisBestGiovanni D********Sent from my ******
Begin forwarded message:From: Giovanni D******** <***********@***.com>
Date: 21 January 2022 at 12:48:19 GMT-5
To: [email protected]
Cc: Giovanni <***********@***.com>
Subject: Re complaint Id ********
The costumer consumed the food then called the restaurant for a refundThe cashier told him that he could send out new food or give him store credit
He didn’t expect neither one!
He wanted is money back!
The next day the costumer came in the restaurant and we offered him store credit ! He refused
He wants is cash back!
This is a family business we treat all our costumer with respect and integrity!
We have been in this business more the 25 years our food is prepared fresh all the time
The best we can do for this costumer give him a store credit for the amount of 65.00$
Best Regards
GM G D********
Tonysnypizza
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.