ComplaintsforVirginia Glass Company
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Complaint Details
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Initial Complaint
02/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My name is **************************, I am a retired Special Operations ****** ****** and rated at 100% service-connected disability. I get really aggravated when someone treats me or anyone else for that matter by trying to take advantage. In this situation the service provider (*** ********) falls under that category and ***** is quickly following suit. I now work for the ********** ** ******** ******** and the ******* ******************** *************** and hold a Top Secret Clearance. I hired them for a replacement window for our rear exterior door. The job that was completed was absolute garbage. The window is bent at the corners allowing drafts through the door and the installer drilled through the molding around the window. I have provided pictures of the install as well as of the text messages where they offer another replacement window which is admitting fault. I'm the consumer. I determine how we resolve the issue. Not the person or company providing the service. I want a refund. They told me the only thing they would do is replace the **** replacement they already did. This is not acceptable. I want my hard earned money back so I can pay someone qualified who will do the job correctly. I paid through *****, but their dispute process is a joke. They told me that he tried to resolve the issue, but I did not respond. LIES!
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.