ComplaintsforVirginia Service Supply
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Complaint Details
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Initial Complaint
06/07/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unresolved
I placed an order with Virginia service supply to buy an oven k*** on ****. And on 6.7, I received a their package but within their package, it is a ball of string, which I had no idea why they would ship something completely different than what I ordered. So I sent an email to their customer ********************** since they don't pick up the phone call. A bit later, their customer ********************** replied basically saying I am a liar and am wasting their time.Business response
06/08/2023
A refund has already been issued. The idea that we would *********** of yarn is ludicrous.Customer response
06/08/2023
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.But again, they are quite rude for thinking Id lie over something thats worth $20.
Regards,
Xianglong LiCustomer response
06/23/2023
I actually filed a complaint regarding the issue a few weeks ago. But to reiterate, I ordered an oven k*** and received a ball of string. When I sent the pic to their customer ********************** asking for a reason, they pretty much just called me a liar. Then I filed a complaint here and they replied claiming that they had issued a refund. I waited for a few days and called my bank and they confriemd they didn't see anything on their end. I waited more days just in case there is a delay but again, I called my bank today and they confirmed again that there was nothing. So they literally lied about refunding. I don't understand how a business like this can still survive by insulting their consumers and telling lies.
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Contact Information
1940 Sandy Hook Rd Ste G
Fife, VA 23063-3116
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.