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ComplaintsforAugusta County Disposal LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/03/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I lived at ** ********** ***** ******* ****** **. I moved out April 1,2023. Augusta Disposal was my trash services for years. I contacted them because there was over $200 that over paid my mistake. I spoke with one girl the first time and she said that she would get it in the mail to me. She did not. I called and spoke with **** on a Friday, she said I can’t believe she didn’t send it to you. I will get it out of here today. I gave her my new address. I never received the money owed to me. They are dishonest. Please contact them on my behalf. They totally lied to me.Initial Complaint
05/03/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Augusta County disposal failed to pick up my garbage on two separate occasions within 6 months even though my trash can was sitting directly at the curb. My neighbor's trash was picked up in mine was left behind. When I called to complain I was made feel uncomfortable and as if I did not matter. I informed Augusta County disposal that I no longer wanted to use their service and wanted them to come pick up their property IE the trash can. I also requested that I get refunded for the services that I have not received. Augusta County disposal has failed the contact me or respond in any manner. I would like them to retrieve their property from my property and cancel my service effective May 1st 2023 as requested previously.Initial Complaint
04/17/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I received an insufficient refund for services I cancelled.Initial Complaint
01/02/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Incorrect billing.Initial Complaint
12/28/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I got trash service starting in July for 3 months then renewed again for 3 months. They did not pick up the garbage on one Thusday toward the end of the month, I called and they saud there were 2 residences which is true but both homes are in my name. There are 2 different addresses because the houses are not joined. They told me becayse there were 2 houses I had to pay for 2 houses. I cancelled, told them to get their can and refund my 2 months. This has not happened yet. I think it is unfair but if that's their policy so be it. Nothing was said the first three months so I really don't know what changed. The land and hiuses have one tax bill, one electric bill and one gas bill which I explained to them.
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Customer Complaints Summary
5 total complaints in the last 3 years.
0 complaints closed in the last 12 months.