Business ProfileforCourant

I order an Personalized MAG:3 Essentials charging tray from Courant. Upon opening it looked as though the tray has been used and there are three different snags on the surface. This is meant to be a gift and I cannot give a gift that looks used. I did pay extra $15 for a monogram which on the website looks like it has a gold hue but the one It receive the monogram just is black…hardly noticeable. On the face of the tray there are three large protruding snags that glaring a flaw in the fabric. I contacted Courant with the issue and was told it was a final sale due of the momongram. Which does not look like what was offered. The reposes I got were as follows: “ We apologize for any confusion- the Linen (Essentials) monograms are not available in Gold or Silver they are engraved directly into the product surface. The Leather(Classics) are foil stamped on in gold or silver. AS your unit is the Linen it would not come in the gold. As we note on the customization page * The mock-up above is representative, but not exact. The end product may vary slightly in its finishings and typeface. Customized products may extend the delivery date. Please make sure that everything is spelled correctly as finishings are permanent. Returns not accepted. We're so sorry that your Mag:3 has pilling fabric. Sadly, pilling is very common in fabrics and not 100% preventable. One of the most effective ways to remove pills is to use a fabric comb or a battery-operated pill and fuzz remover that shaves the pills from the surface of the garment.” “ We've included images of the two different types of monogramming offered when slecting a linen or leather unit with this email. Per our our return policy (link below), we cannot accept returns for customized/monogrammed units. As this unit is not considered damaged or defective we cannot offer a discount on a different item, nor can we accept a return on this item.” What I received is not what was advertised. Thank you ****** ******