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Find a Location

Salt & Fringe Salon has 1 locations, listed below.

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    Business ProfileforSalt & Fringe Salon

    Hair Salon
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/6/2020

    Years in Business: 4

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Salt & Fringe Salon offers color, hand tied extension, devacurl,  and spray tan services.

    Business Details

    Location of This Business
    1067 Burnbridge Rd, Forest, VA 24551-3800
    BBB File Opened:
    11/5/2020
    Years in Business:
    4
    Business Started:
    12/13/2019
    Accredited Since:
    11/6/2020
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Ms. Carrie England, Owner
    Contact Information

    Principal

    • Ms. Carrie England, Owner

    Customer Contact

    • Ms. Carrie England, Owner
    Additional Contact Information

    Phone Numbers

    Website Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/20/2022

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    I booked an online appointment with this salon for my 15 year old daughter. I selected the service that I wanted, which was a partial foil. I chose that primarily because cost was lower and I didn't want to invest a lot of money in a full head of highlights. I discussed with the hairdresser what we wanted and made a decision. She then talked with the owner (without me) and they discussed color, formulation etc. I was not a part of that conversation but I was close by. After two hours I asked if they were still doing a partial foil because it looked like a LOT of foils were in her hair. That's when the hairdresser told me that it was a full foil, which is significantly more expensive. I spoke with the owner and she informed me they made that decision, but it was NOT discussed with me (who was the person paying for my child who is a minor). The owner made me pay for the full service even though I was not asked permission to do that on my daughter. To me it was terrible business because even a car body shop knows to call the customer before performing any repairs on a car to check price. The appointment was on Saturday December 17th at 12:00 pm
    Read More

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB Serving Western Virginia

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