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ComplaintsforCulu Equestrian Training, LLC
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Complaint Details
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Initial Complaint
10/14/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I paid $180 for a package of 4 horse Back riding lessons. I only used one. Due to a series of miscommunications between my self and the business owner we were never able to meet for those lessons. I asked for my money back And she refused stating that I was a no show for those lessons. I was never a "no show" as she stated. There was confusion on that dates and times. I let her know this. She should be honest and return ALL the money and not just $45.00 of it. Instead she claims that I am hostile? I just want my money back. I feel cheated.Business response
11/03/2021
She was in breach of our contract, it states you have to give 24 hour cancellation notice. She set the dates for the August lessons she did not show up for. I did refund the $45 for the 4 lesson that was never scheduled.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.