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Complaint Details
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Initial Complaint
03/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I asked them to change to lightbulbs on the outside of the complex I live in at **** ****** ***** ****** and they told me that it was out responsibility to change them when they have come in the past to change them when this has occurred. This is a safety matter in which I come home late with children. I have NEVER heard of such that attendants have to change out bulbs other than the inside ones inside an apartment! They don’t upkeep the place as far as fixes and you have to call NUMEROUS TIMES to fix something before it is done. I am not a happy tenant nor is this acceptable!Business response
04/05/2024
The tenant notified the property management office of the inoperable lighting; however, it was mistakenly identified to be a bulb replacement concern, specific to the tenant's unit. Upon follow-up by the operations team and Maintenace staff, it was determined to be a concern related to common area lighting. The service resolution required replacement of electrical wiring, and the lighting has been restored. Property management has followed up with the tenant to ensure no remaining concern.
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Contact Information
17641 Forest Rd Ste B
Forest, VA 24551-4044
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.