ComplaintsforAmerican Association of Christian Counselors, Inc.
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Complaint Details
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Initial Complaint
07/01/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On June 29 I registered for the 2024 "Mega National" Christian Counseling Conference American Association of Christian Counselors. Event Date and Time Thursday, Oct 10, 2024 8:30 AM - Saturday, Oct 12, 2024 5:00 PM EDT Event Location ******* ***** **** * ******** ******* ******* ** ****** paid $566 using my **** ****** ****. I called them today, July 1, 2024, to cancel my registration and requested a refund and was advised that I needed to email them, so I placed the same request via email advising them that I am not able to attend due to a health issue. They responded today stating that they do not have a refund policy and that they can apply this to store credit. The event is three months away, and no services have been rendered.Business response
07/02/2024
Customer was refunded and a response (copied below) was given to customer. ***** ******** – I apologize for any additional stress or inconvenience we may have caused regarding your refund request. While our policy does state we do not provide refunds, due to your medical condition we are providing a refund as a courtesy. The refund has been processed and should show back on the card used within 3-5 business days.*** ****** Customer SupportAmerican Association of Christian Counselors ~ Light University E-Women ~Office hours: Monday - Friday 8:30am to 6:30pm ETFrom: **** ********* ********, HONORS BPA, MDIV, BCC *********************** Sent: Monday, July 1, 2024 11:13 AMTo: Contact Member Services ********************************Subject: Fwd: Order Confirmation for 2024 "Mega National" Christian Counseling ConferenceCaution: EXTERNAL EMAIL: Do not click any links or open attachments unless you know the sender and trust the content. When in doubt, contact your IT Department Good morning, Unfortunately, I need to cancel this registration due to a medical condition.I called your 800-number and was advised that I needed to email this request.Please assist me with this matter as soon as possible.Warm regards,ell us why here...Customer response
07/02/2024
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, **** ********* ********Initial Complaint
10/12/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I (******* *******) was advised by my Dr not to go to the conference or go out anywhere else due to a contagious virus that I had. He gave me a note,. If it is necessary I can fax it to you. The location I went to was urgent care on ****** ** ** *****. If you have any further questions you can call me *** *** **** or email me at *********************** Please get in touch with me ASAP pleaseBusiness response
11/03/2023
I was able to locate **** ******** registration within EWomen’s Brushfire. After double checking with ****, I refunded the $84 back to ****** credit card and emailed her.This should be cleared up.Let us know if we can assist you further. We are available Monday - Friday, 8:30am - 6:30pm EST.In His Service!******* ******Director of Customer SupportAACC / Light UniversityEwomen / IgniteCustomer response
11/14/2023
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. Yes, I received it. Thank you very muchInitial Complaint
08/26/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I paid $249.00 for membership which includes listing my profile on the Christian Care Connect site. I have called and spoken with ******, ****, and *****. I have emailed ***** ********. My prolfile was listed on the site during 2021. I have been given instructions to edit my profile, but whenerver I attempt to create/edit the profile, I receive an error message.Business response
09/13/2022
After reviewing the case we found that she had not yet reached out to get her free one year CCC membership added to her account. If someone does not have an active membership then they cannot adjust their profile, which causes the red error. This has been resolved and her subscription has been activated. She has been contacted via email with this information and has been given a direct phone number to get assistance with any future CCC issues. Thank you,****** ****** Executive Assistant to the President Senior Director of Customer Support American Association of Christian CounselorsCustomer response
09/15/2022
I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I have completed the profile as requested by ***** *****. However, I am still waiting for my profile to appear on the Care Connect website. Regards, ******* ******Business response
09/27/2022
Her profile went active on Friday September 16, 2022.Customer response
09/27/2022
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, ******* ******Initial Complaint
07/06/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On 6\20\22 I was charged $54.00 for a membership I don't want. Before the charge date I went into my back office to cancel the membership, but couldn't find a cancellation option, and still can't. Maybe I missed something. As soon as I was charged, I contacted AACC immediately, and asked them to reverse the charge and cancel my membership. They did not answer, and still haven't answered after 4 attempts. I want the charge reversed and the membership cancelled.Business response
07/07/2022
We have refunded the customer, see our response below. ****,I have looked into this account and refunded the $54.00 charge for a Student Membership and emailed the customer to let them know that the refund has occurred. I checked both of our phone systems for the number on her account and the number listed in the complaint and did not see a phone call in our logs (search criteria was June 1-July 7) but if the customer called on a number other than one of those it would not show in my search. If you have any other questions please let me know. ****** ******Director of Customer Support American Association of Christian CounselorsCustomer response
07/11/2022
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, ******* ***********
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Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.