ComplaintsforSummit Environmental Solutions Inc.

• Initial Complaint

  08/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a new home in early 2023. Had significant internal drywall damage from bird's nesting. Two main holes in wood siding were their access point. Hired summit to fill these holes in early May. Inspector, *************************** came, gave an estimate, described what could be a multistep process with bird repellant hung that *** require multiple applications. Holes would be closed once certain birds were gone. Paid half of estimate, $575. Shortly after a worker came, closed other holes on the house, not the two of concern. Hung multiple bird repellants. No further work was done, no assessment or replacement of bird repellant. Holes were not closed. Made multiple calls to Summit office and ***************************. Finally had text exchange with attached pictures with *************************** in June, he said would have someone out to fix them. No one ever came. Received a bill in August for the remainder of the bill, for services never completed. Called demanding an explanation, was told there was no documentation of my previous calls requesting work completed. Provided texts with ***************************. I asked multiple times about the remaining amount of $575, was told not to worry about it. Worker came out that week and closed the two holes that were of concern. I asked this worker, ***************, about the bill, he said would get back to me. No further communication the rest of that week. Called 8/28/23, spoke with accounting, then called back by ******** who said he would give a discount of $150, but expected further payment of $425. I feel bird repellant was pointless, it was not checked after 30 days like it was supposed to be per the estimate. All the holes closed were not the holes I wanted closed. Work was not done until three months after initial payment and multiple ignored requests. I want a full refund of my payment of $575 and absolutely no expectation of any further payment.

  

  Business response

  10/11/2023

  To whom it may concern:
  

  The client did sign a contract with Summit Environmental Solutions for Woodpecker Harassment and Repairs. It was explained to the client that there would be a multi step process to the work. The technician started the work to close the holes in the siding noticed that there was a nest of baby birds and communicated with the client that we would need to wait for the baby birds to leave before the last two holes would be closed. This is due to woodpeckers being protected under The Federal Migratory Bird Act.
  
  The technician rescheduled the repairs for a later date to allow the baby birds to leave on their once they reached an appropriate size. The client did not reach out multiple times to the office but did send a text of pictures to the technician. We reached back out to the client to let him know when he was scheduled for his remaining repairs. We had our Field Supervisor ***** go out to check for baby birds (woodpeckers) and finish the repairs. The bird repellant was checked after 30 days and was changed out. Bird repellent is designed to help harass the birds from coming back for the duration of the cartridge longevity. The holes that were closed were, in fact, holes made by the woodpecker. All work that was agreed upon in the contract was satisfied. Our Regional Manager *** offered a discount due the waiting period for the final repairs.

  We have explained all of the options to the client. Unfortunately, they were not agreeable to the customer.  We did not receive full payment for the work completed under contract.
  
  We wish them the best of luck with their new home.

  - The Team at Summit Environmental Solutions

  
  

  Customer response

  10/11/2023

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  They made multiple false statements in their reply. The repellent was not replaced after thirty days, otherwise they would have charged me for such a service as described in their contract. I did attempt to reach out to them multiple times and am happy to prove my phone records that show as such. Their refusal to admit their fault in the massive delay of the service, and the fundamental fact that the only reason work was continued was at my extensive prodding shows their complete lack of professionalism and respect for their customers. They do not warrant any additional payment from me.
  
  Regards,
  
  ***********************
  
  
  
  
  

• Initial Complaint

  09/01/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We hired SES to capture/remove a raccoon, repair damages, disinfect/deodorize, remove all nesting and waste, and remove/replace all stained/ruined insulation due to the raccoon. The SES manager inspected our attic and roof on 7/19/2021, where we agreed on the services to be provided. The manager placed traps but never captured the raccoon. Then after several weeks of not hearing from SES, we contacted the company requesting status and got a date of 9/3/2021 for the work to be completed. The stench was overbearing and we found that we had fleas and mites that we believe were brought in via the raccoon. We contacted SES again to request more timely service and an SES crew finally came to finish the work on 8/14/2021. Through all this, we have requested to speak with the president/owner of the company who continues to ignore our request. The manager offered to reduce our price by $*** (original invoice $********). We now have evidence of where the raccoon may have returned.

  

  Business response

  11/09/2021

  To whom it may concern,
  
  Summit has consistently acted in good faith with Mr. ******. 
  
  The work was completed per the contract, it was only after the work was completed the Mr. ****** refused to pay his remaining balance (which is still outstanding). 
  
  An estimate was given on 7/20.  Trapping began the next day and completed when the technician identified that the raccoon had left the attic space.  On 7/26, the day trapping ended, a temporary seal was placed and RVG installed to prevent further entry. 
  
  Customer was provided a schedule date of September for remaining work.  Customer called in the 2nd week in August stating there was a smell, and did not like the September schedule date.  We sent our technician back out to do a disinfecting and deodorizing treatment immediately.  At this point, customer explains additional concerns to technician, and technician, in good faith, offers Mr. ****** a $*** discount.  Mr. ****** refuses the discount and wants to speak with senior management only.  
  
  Summit rescheduled other customers to prioritize this customer.  After the completion of contracted work (rescheduled from September to August 14th, only 3 weeks after the estimate was given), Mr. ****** refused to pay the remaining balance, and wanted a 50% discount off the total of the job.  After Mr. ******’s refusal to pay remaining balance, stating there was still a smell, (contract stated deodorizing treatment would help with smell, but didn’t guarantee it would rid the smell completely), Summit offered to come back out and do an additional deodorizing treatment, free of charge, which Mr. ****** refused and once again requested to only speak with our senior management.   Our technician did note on his visit on August 11, there was no smell he could detect and was informed by the customer that an additional pest company had come out and treated the property.  
  
  On 8/19, our technician offers to revisit clients home to apply additional deodorizing treatment at no charge.  Customer refuses additional deodorizing treatment and demands to speak only with the president of the company. 
  

  On 8/30, customer emails and requests Summit Crew to return for a quality inspection of the attic and to insure work was completed properly.  Customer insinuates Summit should provide additional insulation and remediation services not outlined in the completed contract for at no charge and claims he will file a BBB complaint. 
  
  To this point, Summit has not been paid for the remainder of work that was completed on August 14th.  
  

  As we have not been able to come to a resolution with this customer, despite multiple attempts, and we have not received payment for the work completed and outlined in our contract, we have referred this complaint to our attorney.  
  
  Thank you,

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