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          Xceptional Wildlife Removal Inc. has 1 locations, listed below.

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            Business ProfileXceptional Wildlife Removal Inc.

            Animal Removal

            Contact Information

            35 Smokehouse Dr

            Fredericksbrg, VA 22406-8454

            Visit Website
            (800) 929-7163

            Customer Reviews

            1.67/5

            Average of 6 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            13 complaints closed in last 3 years

            6 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 10

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            35 Smokehouse Dr, Fredericksbrg, VA 22406-8454
            BBB File Opened:
            10/4/2016
            Years in Business:
            10
            Business Started:
            9/27/2013
            Business Started Locally:
            9/1/2016
            Business Incorporated:
            8/1/2016
            Type of Entity:
            Corporation
            Business Management
            • Mr. Michael Hurley, President
            • Ms. Becky Hurley, Vice President
            • Mr. Geoffrey Iles, CEO
            Contact Information

            Principal

            • Mr. Michael Hurley, President
            Additional Contact Information

            Fax Numbers

            • (678) 992-4682
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            13 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/16/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            In May of 2024, I noticed a lot of animal activity under my deck. I believed they were rabbits. I looked up animal/pest control companies and came across Xceptional Wildlife Control. I gave them a call at their **********, ** location, on May 30, 2024. They sent a specialist (*************************) that day to my home to access the situation. I was stunned to discover that I had not only a rabbit problem but a rodent problem. ***** offered a few solutions which included, pest control, baiting/poison traps and an in-ground barrier fence around my deck. Per signed contract, he total deposit for everything, to include a start up fee, monthly pest control treatments, and a barrier fence that was paid by me that day via Discover Card was $1058.23. Several hundred more dollars would be due in the furture when the barrier fence was installed. My husband had many questions concerning details of the barrier fence. We both called and emailed several time but did not get a prompt response to our questions. We decided to dump this company and go with another. We emailed Xceptional on June 11, cancelling service. We were told there would be 25% cancellation fee. I initially disputed the I charges paid with Discover, with the exception of a few hundred dollars for initial service. We called Xceptional and spoke to ************ the manager, on June 12 requesting partially refund. He said he would refund a total of $235.40 to my card. I dropped the dispute with Discover soon after since Mr. ***** promised a partial refund. I called again on June 24 to let Mr. ***** know I had not yet received a refund. He said he would look into matter and once confirming the credit dispute was dropped the refund would be issued. I called on July 15 and left message and Mr. ***** called back the next day. He said the refund should have been issued by this time. He said he would look into the matter and call me back in 10 minutes, which he never did. I do not believe they will issue me the refund.
            Read More
            Read 12 More Complaints

            Customer Reviews

            6 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Cheryl M

            04/08/2024

            Heavy pressure, and scare tactics. Won't seal your house unless you put out poisonous station, not traps. Meaning a sick mouse can go back out into the environment and make a cat, dog, hawk, owl, raccoon or snake sick by eating it. These people did a little bit of sealing and cost me over 1200. I used the bait stations for one week and had to pay well over 300 dollars to stop the service and they charged me for the whole month even though just a week, no pro-rating. No thanks. A rip off and unsafe for the environment.

            Xceptional Wildlife Removal Inc. Response

            04/10/2024

            Dear ********************* We appreciate you bringing your concerns to our attention and apologize for any inconvenience you may have experienced. At Xceptional, we value the feedback of our clients and strive to address any issues promptly and effectively.We understand your concerns regarding our approach to rodent control and prevention. Please be assured that our methods are designed to provide comprehensive solutions while prioritizing safety for both our clients and the environment.With regards to the billing concern you raised, we sincerely apologize for any confusion or inconvenience it may have caused. Upholding transparency in our pricing and billing practices is paramount to us. We will thoroughly assess our billing procedures to ensure they reflect our dedication to customer satisfaction and fairness. Additionally, it's important to note that once services are rendered, they cannot be cancelled. We can only cancel future services that have not been completed at the time of cancellation. It's important to note that our recommendation to use bait stations alongside sealing the home is based on our expertise and industry best practices. While we understand your preference for traps, bait stations are often more effective in managing rodent populations, especially in cases where a significant infestation is present. However, we always aim to accommodate our clients' preferences whenever possible.As part of our commitment to providing complete solutions, we offer free estimates and consultations to assess your needs and provide tailored recommendations. Additionally, there is no obligation to commit to our services following the estimate. We genuinely want to provide solutions that meet your needs and expectations.Once again, we apologize for any dissatisfaction you may have experienced and appreciate the opportunity to address your concerns. If you have any further questions or would like to discuss this matter further, please don't hesitate to contact us.
            Read 5 More Customer Reviews

            Local BBB

            BBB Serving Central Virginia

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