Business ProfileforCB Squared Services Incorporated

On Saturday 08/13/2022, I was on my way to my local **** ***** when I suddenly saw red alerts across my odometer and media center that said “Emergency engine oil too low, turn off car now.” These alerts were followed by several other red severe vehicle warning alerts. So I pulled off of 50, onto the nearest exit which was “Glebe Rd.” I pulled into ******* Gas/*** **** Auto at ** * ***** ** Arlington, VA *****. The women at the service desk came out to greet me. I explained why I was there and noted my confusion about the low oil because I received an oil change from Jiffy Lube #*** on 06/30/2022. She, and two other mechanics took my vehicle, a 2015 *** **, into the bay to look at the engine. When they opened the hood the engine was visibly smoking. They said it was too hot to evaluate but they would lift the car and look underneath. They lifted the car and immediately had to grab buckets to contain the oil dripping out. (pictures available) Once they opened my oil pan, they observed my drain plug immediately fall out and hit the ground. It was this time that they called me over to take a look at the situation and advise that I record a video of what happened. I recorded the mechanic explaining what he observed and possible causes for the drain plug to be loose which was: Drain plug was not correctly installed after oil change on 06/30/2022. (video available) I am seeking immediate repair and remedy from Jiffy Lube #987. I have never heard from Jiffy Lube #*** after Monday 08/16/2022. I sent a message requesting services on Wednesday 08/17/2022 via *****.net, which is listed as the first step in dispute resolution for Jiffy Lube #*** per their Limited Service Warranty.  I have not heard from ***** (********* *** *********** ******** ********). Here is link to video on *******: ****************************************************