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Find a Location

Rose Auto Clinic has 1 locations, listed below.

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    Business ProfileforRose Auto Clinic

    Auto Repairs
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/1/1997

    Years in Business: 34

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    4610 Lassen Ln, Fredericksbrg, VA 22408-4202
    BBB File Opened:
    2/19/1992
    Years in Business:
    34
    Business Started:
    6/25/1990
    Accredited Since:
    7/1/1997
    Type of Entity:
    Corporation
    Alternate Business Name
    • Rose Automobile Clinic, Inc.
    Business Management
    • Ms. Cynthia B. Rose, Secretary
    Contact Information

    Customer Contact

    • Ms. Cynthia B. Rose, Secretary
    Additional Contact Information

    Fax Numbers

    • (540) 891-5018
      Primary Fax

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/22/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    My father took my vehicle here back in Oct to have my drivers side window repaired. The window would pop of the tracks, sometimes not even going all the way and other times, going all the way back up but being popped off the track so air came in from the top left corner. The shop charged over $150 prior to see what internal problem was effecting the window. While my car was in this time, they also put new wipers on my car for $15 each plus a $130 diagnostic fee. when i got my car back the next day it immediately got stuck and would not go all the way up the first time i rolled it down. My father took the car back to the shop, was told a new motor needed to be put in the door to power the window, and that would fix the problem. About five weeks after my window stopped rolling all the way up and was still popping off track in the upper left corner, the shop refused to talk about refunding the work because they no longer make my make of vehicle, the window could not be repaired because the track inside the door was bent causing the window to pop off the tracks. exactly my initial complaint.the mechanic i spoke to tried to make me believe that the moter that was replaced and the bent track were entirely seperate issues. Moreso despite my car literally only having new wipers $700 later and the window never being functional, the shop assured me i still have to pay for the labor that was done on my vehicle (despite no actual product being measured) and i had to pay for the motor that was placed in my door, even though that clearly was not the issue. I am a student and disability studies teacher living on a very tight budget and was only able to save up for these repairs thru student loans. I am now out over $700 for a multitude of labor and parts that were not only entirely unnecessary but only to have my car be in the exact same position it was in before it went to this shop. This loss of income is devastating
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jeff F

    5 stars

    07/22/2021

    I can't believe there are not a ton of five stare reviews for Rose Auto Clinic. I've been taking my cars there for man many rears. They've always been friendly and open about what is going on with the car. Many times I wasn't charged for a simple diagnosis or fix. A few years back, I was trying to help a single mom, (poor as a church mouse) with her van and found it was beyond my ability to get it fixed, even tough I knew the solution. I talked to Ronnie and he agreed to take care of it for her for nothing! They have ALWAYS been up front and honest with me and I trust them. Quality work, reasonable turn around times and at a fair price! Highly recommended. **** *******

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