Business ProfileforAshley Furniture Homestores

We purchased a ****************** couch and loveseat on Jan 17, 2024. We explained to the salesman that we needed reclining furniture that would hug the wall because of our small living room size. The model we sat on in the store was not backed up to a wall in the display. The salesman assured us that it would work for our situation. When delivered, the delivery people had it sitting 9-10 inches away from our wall and basically made the couch stick out into the living room. We told the delivery people to take it back, it would not work for our situation. The attachment for the furniture we bought (obtained online) has required dimensions from a wall, but the floor placards in the store did not have these dimensions or requirements visibly displayed. Had we known that, would have never purchased the furniture in the first place. We were happy to to back to the store to pick out something else (we had to use store credit per our agreement). We could not find anything we liked style-wise in the store. They had us contact an Ashley home design specialist to find something maybe from the online site. We found something that would work, but more expensive than we'd like, but when I contacted the store to try and order they told me that that was an online purchase only and we'd have to come back to the store to pick something out that they have. I don't feel that I should have to spend ******** on furniture that is not what we want and won't work for our unique space in the home. They refuse to refund me my money and their store has nothing we want. I don't know how businesses like this can stay in business and treat customers this way.