ComplaintsforUgar LLC
Gun Dealers
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/23/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
My April **** stmt had a $9.95 charge on it. From UGAR phone #************ VA 4/9/2024 I never signed up, talked to or ordered anything from this company. I called the above number on May 25 2024 with no response. Please place an alert on this company and if I can be reimbursed it would be appreciated.Thank you *************************** Shawnee OklahomaBusiness response
05/27/2024
Hello
I apologize for the inconvenience, we were closed the day you called. I have issued a full refund ($12.44) for your order. Please return the *** we mailed out when you are able.
Let me know if you have any questions.
****Initial Complaint
10/13/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I ordered a 2A bible book on 8/26 which was offered for $3.99 shipping & handling only-instead I was charged $22.44 instead for a worthless piece of c*** book.I tossed it aside & figured meh, whatever, I got taken then I started getting calls from some scammy rep of theirs telling me I owed them $77/month and if I didnt pay them, he would ruin my credit score because I didnt cancel the service but I never signed up for any service. I actually went to their website and tried several times to cancel it but their website cancellation section doesnt accept messages, it just returns an error. I then called the number listed and its for ************************************ Its COMPLETE FRAUD. So my sole resolution at that point was to call my credit card company & file fraud. My card was then cut off and I got a new card, which actually DID ding my credit score ************ is a total scam, Id like my $22.44 back and this company punished & shut down so others dont have to deal with what I, and apparently many, many other people, have had to deal with.Business response
10/16/2023
Hello,
The people who called you are impersonating our company and soliciting money from our customers fraudulently. I apologize they are contacting you and we are working to get them to stop. You do not owe us or the people calling you any money. Please do not give them any information. Please feel free to call me at ************** I can verify all of this over the phone as well.
I am also sorry to hear you did not like the book. I have issued a full refund of the $22.44 you paid.
Thanks,
****Customer response
10/27/2023
Hi,
I filed a complaint with you all
& didnt get to respond as I had a family emergency, my daughter was hit by 2 drunken illegals while driving on I-95 and that took up all of my attention, trying to get her back home to ******* & figure out what to do about her car (they didnt have insurance).
This matter is anything but satisfactory as the number the business provided to call, isnt even them.
They said they issued a refund but they didnt as I had to change my credit card due to their agents calling & threatening to withdraw additional fees.
His telephone number on his website rings to the ************************************ its not even close to true.Sincerely
Business response
10/27/2023
Hello
I'm sorry the scammers are contacting you but they are not from our company. I have attacked proof the refund was processed. The phone number listed on our site does work and go to me directly, ***************)
Thanks
****Initial Complaint
10/05/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
October the 4th 2023 I was contacted by ugar LLC about a subscription and money that I owed which was $249. They said that they could reduce the fee to 149 so I could cancel my subscription. I requested that they need to cancel my subscription if there was one immediately. They said that they could not cancel the prescription until I paid $149. I spoke with two people which they could not give me a tracking number they referred me to their customer service department where I spoke to a person by the name of ****** and the other one her name was Porsche they could not provide a tracking number either and we're reluctant to give me any other information. I requested that they emailed me an invoice they informed that they could not. I told them that I wanted them to cancel my subscription again. They said that they could not cancel the subscription until I paid $149.UGAR LLC ACCT# ****** CANCELATION ************************************************************************* FUB MONTHLY **** Tracking # could not be provided 5 dvd bundle May 12, 2023 $149.97 discounted $249.95 Original *********************** *************************** ***************************** *********************** and ****** ************ Acct ID ****** This is the only information the company could provide to me I believe that they are trying to scam me out of money. I never received anything from them they could not provide a tracking number which is odd. Please help me get these people off my back. They said I paid a shipping fee but my credit card company could not find a charge from ugar LLC. Please help.Business response
10/05/2023
Hello,
None of the people you spoke with are from our company. They are impersonating our company and soliciting money from our customers fraudulently. I apologize they are contacting you and we are working to get them to stop. You do not owe us or the people calling you any money. Please do not give them any information. Please feel free to call me at ************** I can verify all of this over the phone as well.
Thanks,
****Customer response
10/12/2023
10-12-23To whom it may concern,I have spoken with **** and I have read the response from the business Ugar about the company. I accept the business Ugar's response.Respectfully,
*********************Customer response
10/12/2023
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
Regards,
*********************Initial Complaint
08/25/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
in april 2023 i saw an ad for a free book just pay shipping. i gave my debit card for the transaction. there was no mention or advertisement for any subscription just the book. i recently was checking my bank statement {8/23} and realized i was being charged every month since. i called and they would only return 2 months worth of payments. extremely deceptive business!Business response
08/25/2023
Hello
I have now refunded 5 total $77 charges this is all that you were charged for I hope this is satisfactory.
Have a wonderful day.
****Customer response
08/26/2023
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
Regards,
*****************************Initial Complaint
08/24/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a book... "The Second Amendment Bible by *****************" in January of 2023. It was advertised as FREE only pay the postage. I paid the postage and checked no other offers for anything. I have looked through my library both digital and hard copy and I am not able to find the book so I'm not sure if I ever received it they did charge me $9.95. Now I have started to receive phone calls saying I needed to pay for a subscription for something, I do not know what. I did not order a subscription to anything from this company. I owe nothing to them, I would like them to just stop calling and perhaps send me the book but I would be happy if they just go away!!!!Business response
08/25/2023
Hello,
The people who called you are impersonating our company and soliciting money from our customers fraudulently. I apologize they are contacting you and we are working to get them to stop. You do not owe us or the people calling you any money. Please do not give them any information. Please feel free to call me at ************** I can verify all of this over the phone as well.
Thanks,
****Initial Complaint
08/03/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
First, they were only suppose to charge me **** for "the second amendment bible" download and hard copy sent to my house. That was charged to my credit card in nov 2022. I never recieved anything and their link didn't work. I could deal with that, im out $10, nothing worth complaining about. A couple months later, they consistently start calling me (from pa phone numbers, unable to call them back) saying I owe them over $200, they sent all this stuff to my house through the **** and they will not stop calling me until I pay. They also threatened to go on my credit report. I was very polite at first. Told them I reviewed nothing. I don't want anything, stop calling me and don't charge my credit card. They refused and continue threatening me till present. This has to stop. I never approved more than **** and they took that off my credit card.Business response
08/04/2023
Hello,
They are impersonating our company and soliciting money from our customers fraudulently. I apologize they are contacting you and we are working to get them to stop. You do not owe us or the people calling you any money. Please do not give them any information. Please feel free to call me at ************** I can verify all of this over the phone as well.
Thanks,
****Initial Complaint
06/29/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered the book 2nd amendment Bible from an ad I saw on ******* since then I have received numerous calls claiming that I subscribe to some sort of publication that's ongoing that cost me $100 a month they won't allow me to cancel until I pay the balance that is somewhere around $400 I don't have any of the specific details because I don't have any emails or hard copy papers to go by they do have my debit card information and obviously my phone number because they call me continuously I want to be unsubscribed and the money that I spent for the shipping and handling I want it to be returned I would gladly return their little bookBusiness response
06/30/2023
Hello,
The people calling you are impersonating our company and soliciting money from our customers fraudulently. I apologize they are contacting you and we are working to get them to stop. You do not owe us or the people calling you any money. Please do not give them any information. Please feel free to call me at ************** I can verify all of this over the phone as well.
Thanks,
****Initial Complaint
06/08/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
***** ordered your 2nd Amendment Bible back in late February and the next day when all these other charges came through I called and ***** explained what the charges were and I asked him per *****'s request how do we cancel all this and get our money back. ***** advised he would cancel the subscription ***** didn't want and that products had been shipped already so once we get them and send them back we will be refunded. He refunded part of the money the day I called and when we received the book and DVDs I sent them back and called with the tracking number and received the remainder of our money back. Today I received a call saying that our subscription is still active and past due and we need to bring it current so it can be cancelled. What kind of c*** is that. Why was this not cancelled as we were advised it was and why 3 months later are we being hassled and threatened that Monday it will be escalated to the 3 credit Bureaus to mess up our credit for something we cancelled? Please explain this to to ** and cancel this subscription as we asked. ****** kept insisting I needed to bring account current to settle and cancel - that does not sound right it sounds shady!!!Business response
06/16/2023
Hello,
Your account was cancelled.
The people calling are impersonating our company and soliciting money from our customers fraudulently. I apologize they are contacting you and we are working to get them to stop. You do not owe ** or the people calling you any money. Please do not give them any information. Please feel free to call me at ************** I can verify all of this over the phone as well.
Thanks,
****Initial Complaint
05/19/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
This company is a fraud and scam. I canceled and now they threatened me with a bad credit report.Business response
05/22/2023
Hello,
They are impersonating our company and soliciting money from our customers fraudulently. I apologize they are contacting you and we are working to get them to stop. You do not owe ** or the people calling you any money. Please do not give them any information. Please feel free to call me at ************** I can verify all of this over the phone as well.
Thanks,
****Initial Complaint
05/17/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This company sent me a DVD for $5.00 shipping charge. I was not aware of any other charges. I tried calling the company direct to cancel this. I could not get through. I am now getting threatening phone calls telling me they are going to ruin my credit. I tried canceling verbally on the phone. Told me I have a outstanding balance. I responded not aware of any balance. I tried canceling again. They said they are going to continue billing me for subscription which I didn't subscribe to period. I already read the numerous complaints that this is a tactic they use. I am retired. On social security. I don't have extra money to throw away. I told them to stop calling me. They just call on a different number.Business response
05/18/2023
Hello,
There are people impersonating our company and soliciting money from our customers fraudulently. I apologize they are contacting you and we are working to get them to stop. You do not owe ** or the people calling you any money. Please do not give them any information. Please feel free to call me at ************** I can verify all of this over the phone as well.
Thanks,
****
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
28 total complaints in the last 3 years.
3 complaints closed in the last 12 months.