ComplaintsforMary Washington Healthcare

• Initial Complaint

  07/05/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Date of occurrence March 25th and March 26th 2023. Disputing my medical bill for March 25th ** visit at **** Washington ***************************** (*** **) due to miss diagnosis, treatment and care received. I returned to **** Washington ***************************** (SH **) on March 26th within less than 24 hours of my last visit to **, due to the care I did not receive the first visit and the advice given on my AVS print out. I filed an appeal with Mary Washington Healthcare patient relations for my medical bill to be dropped and was denied. Background of the situation. I went to the *** ** due to new lip swelling that day, throat feeling off, projectile vomiting/diarrhea (ongoing for few days) and overall poor health. I was increasingly getting sicker while being on an antibiotic each day (treating previous positive strep throat result). I expressed to the ** physician that I have never been this sick while taking antibiotic and have never developed lip swelling before and the other symptoms. I felt that I was having allergic reaction to the antibiotic. The physician dismissed my concerns and discharge me as upper viral respiratory infection and told me to continue to take the antibiotic, although I was already having severe adverse effects. I felt unsafe leaving the ** and concerned for my care I received. On my discharge AVS there was no mention of the possibility of allergic reaction to antibiotic and on the physician notes regarding the visit. Although on the physician assessment the symptoms of allergic reaction to the antibiotic was present and I was miss treated during my care at the **. The next morning and during the night I woke up with same symptoms and more severe after continuing the antibiotic. I return to SH ** due to worsening symptoms and fear of escalating to anaphylaxis reaction. Desired resolution would be Mary Washington Healthcare to drop my medical bill from March 25th 2023 *** ** visit and if possible March 26th 2023 SH ** *****

  Business response

  07/07/2023

  Thank you for sharing your feedback and expressing your concern regarding your treatment for the March 25, 2023, visit to the **** Washington ******************************* and the follow up visit to ******** ******************************* the next day on March 26, 2023.  As you have stated an investigation of your concern was previously conducted in collaboration with the Assistant Medical Director for ********* Services and after a careful review, it was determined that the care you received during both visits was appropriate and met all recognized standards of care and that you would remain financially responsible for all charges related to both of the dates of services.  However, as we regret that the services provided did not meet your expectations, we have approved you for a courtesy write-off for your patient financial responsibility for the follow up visit to *************************'s ********* Department on March 26, 2023.  This one-time courtesy discount in the amount of $328.34 has been applied to this outstanding account balance.  You will remain financial responsible for your patient responsibility of $1067.38 for your visit to the **** Washington ******************************* on March 25, 2023.  No courtesy discount will be applied to this visit however, if you need assistance with paying this balance, please contact the ******************************************** at ************ to discuss payment options or to apply for financial assistance.  You may also set up a payment plan or apply for financial assistance online at mwhc.com.  Again, I regret that the services provided did not meet your expectations and hope that you will accept my apology to you for your experience at MWHC.  We truly strive to provide excellent care to our patients and appreciate you bringing your concerns to our attention so, we can address them with you and enable us to improve the care we provide.  We wish you good health and again, thank you for sharing your feedback.

  Customer response

  07/12/2023

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
  
  Regards,
  
  *******************
  
  
  
  

• Initial Complaint

  01/02/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I provided the facility twice during my visit my insurance information for billing. However, they continue to harass me with bills for services when they have hire incompetent people that are not able to document my insurance correctly even though two different people took my information. I also asked numerous times for them to make sure they have my insurance information correct. When I try to call to help fix their mistake, they don't answer the phone, or there is a ridiculous wait time. Guarantor # ********* total *******. Again, MWH does this ALL the time. They need to get this right instead of harassing people. Especially if I have asked over and over to make sure they have my insurance information correct because I do not want to receive a bill in the mail. Then they want to be destroying people's credit if we don't pay because of their mistakes, and we have to bend over and waste our valuable time calling them to help them fix their mistakes. Anthem ************************ Z4U176W07532 GROUP 00D671M100 **************

  Business response

  01/09/2023

  RE: BBB billing complaint ********* - ******************************* Hospital

   

  Following is our response to the attached BBB billing complaint filed by **************************

   

  Thank you for bringing this concern to our attention.  This concern has been reviewed.  The account in question should have been billed to BCBS as secondary to Aetna *****************.  This was an oversight on our part that has been rectified.  It has now been billed to BCBS.  Again, thank you for alerting ** to this concern.

   

   

  ***************************, AA&S

  Manager, ***************** Navigation

  2300 ****************, Suite 405

  **************, ** 22401

  T:  **************

  F:  **************

  Customer response

  01/09/2023

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
  
  Regards,
  
  *************************
  
  
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩