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Find a Location

Robert B. Payne, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Robert B. Payne, Inc.

      1209 Lafayette Blvd Fredericksbrg, VA 22401-7011

      BBB Accredited Business
    • Robert B. Payne, Inc.

      PO Box 480 Fredericksbrg, VA 22404-0480

      BBB Accredited Business

    Customer ReviewsforRobert B. Payne, Inc.

    Heating and Air Conditioning
    Multi Location Business
    View Business profile
    View Business profileBBB accredited business

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    49 Customer Reviews

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    • Review from Gracus D

      5 stars

      07/29/2024

      Robert Payne technicians have always been courteous, efficient and professional in services provided. I am always satisfied with their HVAC service.
    • Review from Dave O

      5 stars

      07/20/2024

      They've worked on our HVAC system since 2010. Always provides great service.
    • Review from Diane I

      5 stars

      06/29/2024

      The technician has us notified that he is on his way sometime within our scheduled time frame, is always on time, he is always polite, friendly and professional. He explains all that he has done and any issues he finds (if any). We count on Robert B Payne to keep us up and running and have never been disappointed.
    • Review from Gordon R

      5 stars

      05/17/2024

      We have used Robert B. Payne for several years now. The staff is always polite, professional and has the technical knowledge required. Last year they installed a new system for us. The pricing was fair and the service/installation was A-1.
    • Review from Christine K

      5 stars

      05/15/2024

      Technician arrived on time for our "spring tune-up", asked if I had any concerns or questions and got right to work. He was neat in appearance and wore "booties" over his shoes whenever he was in the house. When work was finished, he informed me of his findings (all OK!!) and asked again if I had questions and reminded me I'd get an e-mail from the company within 24 hours detailing the visit. Highly recommend.
    • Review from Sarah J

      5 stars

      05/15/2024

      I highly recommend Robert B. Payne. They always do a great job and the technicians are very polite/professional.
    • Review from Christophe A

      5 stars

      05/06/2024

      Very professional quality prompt service!! With this company everyone you talk to is well knowledgeable about HVAC in general. They make a very complicated system simple in laymans terms.
    • Review from Warren H

      5 stars

      05/01/2024

      I had my HVAC system serviced this week and ***** was excellent and very professional! Robert B Payne is a company that I highly recommend! We had them install a new Trane HVAC system and ductwork 6 years ago. Fair and honest business!
    • Review from Ted P

      5 stars

      04/04/2024

      Had both my HVAC serviced today, and was 100% satisfied as usual when I call on these ************** is always quick and thorough. My highest recommendation for Robert B. Payne. Thanks.
    • Review from Dennis L

      5 stars

      03/23/2024

      Technician was both professional and friendly. Got right to work and did a thorough job. Did not mind me asking questions and explained fully on any questions I had. A good experience.

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