ComplaintsforMacDoc Property Management LLC

• Initial Complaint

  02/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  I moved in to one of MacDoc Properties on Mar 3 2019. I moved out of their property on Dec. 19, 2021. I contacted MacDoc in October 2021 to inform them I would be breaking my lease due to work. I was informed renting the property would not be an issue. January 2022, I check my account for my final bill and the property has not been rented, yet the rent has been increased. I contact MacDoc to inquire why I was not contacted about the property not being rented. They did not give a definitive answer. I asked that effort be placed in renting the property. I then receive a bill on Jan 26, 2022 of over $**** in "repair" charges. All of the items on the list are normal wear and tear of living in a 30 yr old plus home. They attempt to charge me $**** for painting although I did not change the painting in the home. They have charged me a late fee for these charges. When I requested a sit down to discuss the charges I was informed by *** that they do not do appointments. MacDoc has a reputation for charging tenants excessively at move out. I was not given a Move Out Inspection or Walk Through. I was not contacted about the home still not being rented which resulted in a late payment fee for January 2022. I paid the rent for February 2022 and the balance for the water/gas. I am disputing the January 2022 late fee, February 2022 late fee for repair charges placed on my account. I am asking for mediation to have these fees removed so they do not negatively impact my credit. I am asking for a full refund of my security deposit.

  Business response

  02/14/2022

  *ood Mornin*,

  We received the complaint from Ms. *. and tried to reach her by phone because I feel there are some misunderstandin*s. We hope to hear back from Ms. *. so we can discuss her concerns.  In the meantime, we sent the followin* email to Ms. *. in response to the complaint.

  Thank you!

   

  Dear Ms. *****,
  
  
  We have reviewed your complaint sent to the BBB and confirm that you are under a lease with MacDoc Property Management and that you notified us you would be breaking your lease early.  I have reached out to you by phone because I think there are a few misunderstandings that we should be able to resolve quickly over the phone.  I hope to receive a return phone call from you so we can resolve your concerns.  I do want to note that you did complete the notice to vacate form and checked off and initialed next to the section that states you would be rent responsible until the property is re-rented or until your lease term ends, whichever is sooner.  The property does not have a new lease yet and therefore you are rent responsible until we notify you that it has been rented.  Your lease term obligation end February 28, 2022. Your rent amount has not changed.  We understood that you were one day late with January's rent after the 4 grace period and we have already removed the late fee that was charged to your account.  The late fee for February's rent has also been removed.  Please note that we do not report late rent to any of the credit agencies so this will not impact your credit rating.  With re*ards to the repair charges, we will send you a security deposit dispute form to complete that can be completed for each of the repair costs that you disagree with. The property is listed for rent on the market and a new lease has not been signed yet as of today.

  Thank you *** *********

  MacDoc Property Management

  Customer response

  03/14/2022

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  ******** ******* ** *** *** *** *** ********* **** **** ************  
  Regards,
  
  ******** *****
  
  
  
  I moved into the property at ***** ****** Dr. Dumfries, VA 22026 2 weeks after the previous client moved out. The house had not been cleaned or prepared for my move in as their was still trash from the previous tenant on the outside. I have attempted to work with the property management team in obtaining my security deposit and they continue to give me the run around. They have not addressed my concerns regarding the dispute in maintenance charges or the location of my items although I have submitted them in writing. They continue to ask me to sign a form that I do not agree with. I have attached information regarding my dispute, maintenance charges etc.
  

• Initial Complaint

  10/28/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My husband and I relocated back to VA from NV and came across MacDoc Rentals. We reached out to inquire about their application process which was included on their website to verify that we met the requirements before applying and paying over $*** for the application fee. Kim C***** is the lady he spoke with before applying and she was the one who sent the denial via email with such a nonchalant attitude. He was very specific on the questions we asked them because we are currently waiting for our CH 13 to discharge and did not want to waste our time and then get denied. They advised us that they did work with folks in a CH 13 and who were discharged, so we applied. Not less than 8 hours later, we got a notification that were denied. Keep in mind, they typically take 3-5 days for approval. Ours took only a few hours to deny? The same reasons we were denied were the same questions we asked them over the phone listed on the denial email. 1. They claimed we did not have enough rental history but we clearly stated we were living with family having moved back from NV but also listed our previous address in Vegas to verify the 3 years we lived at our last residence. 2. They overlooked all documents and info and denied us without any clear reasons. We have proof of this when Kim stated they only reviewed my income only. 3. They not only lied to get us to apply and pay over $*** but they now acted as if they did not care that we asked them these same questions before applying. As if it's now our fault that their team was not honest. I’m sure we will hear their side as if they did their best! Don’t believe a word they say. Read all of the negative reviews. Everyone went through the same exact thing. We want to know how we were denied. We are a family of 6 and for them to waste our time in this way is unacceptable. She said we did not meet the income, we did. She said we did not have sufficient rental history, we did. So what else, would we denied for other than our race

  Business response

  11/02/2021

  MacDoc Property Management is providing the following in response to the complaint filed by Ms. *** who applied with our company along with her husband: 

  
  Mr. *** did contact us by phone prior to applying for a rental property.  We do provide our Application Guidelines online on our website to help applicants pre-qualify themselves before applying because we cannot pre-qualify anyone over the phone or in person. The guidelines can be found here **************************************************** 

  When they asked about a Bankruptcy, they were told that Bankruptcy alone would not decline them but the entire application is reviewed. Our guidelines on the website state:  “WE DO NOT PRE-SCREEN APPLICANTS. Our agents or office staff cannot discuss your specific situations and they cannot advise you if your application will be approved or denied. All applicants are required to pre-screen themselves with the criteria listed below and will need to meet the requirements listed”. Our guideline regarding Bankruptcy states: "Bankruptcies may result in a higher Security Deposit if all other qualifications are met."

  Mr. *** did not speak with Kim C***** prior to applying, he spoke with our Leasing Dept.  Again, we do not pre-qualify over the phone.  The entire application is processed for a final decision.

  
  Mr. and Ms. *** had negative rental history from a prior landlord in Virginia in addition to multiple Unlawful Detainers filed against both applicants in Virginia.  There is also an outstanding judgement granted to the Landlord for an amount due.  Our guidelines state the following regarding balances due to landlords: "Any previous eviction or open balances with another Landlord, may be grounds for automatic denial.".

  
  Lastly, both applicants had credit scores below what is acceptable (we cannot state what exact scores in this response).
  

  MacDoc Property Management, LLC is committed to equal housing and we fully comply with the Federal Fair Housing Act and the Fair Credit Reporting Act. We echo the REALTOR® Code of Ethics in its dedication to protecting against discrimination of any kind. We also comply with all state and local Fair Housing Laws. We are sorry if the applicants misunderstood the guidelines.

  Customer response

  11/02/2021

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear 

  They are once again not being honest which is why we opened this dispute. Please note the fact that they never addressed our concerns about having an all white staff and no people of color. They declined us nor because of our credit but because we are people of color and didn’t want is to rent their properties. We aren’t illiterate so repeating the same sentence doesn’t work for us at all when you weren’t honest. This company is racist and the comments on both ****** and **** proves that. I’ll be telling everyone that considers this business to run far away. Diversity is so important for us and clearly they refuse to address that because they know we are right about how they treated us, the questions we asked them and the fact that they lied. 

   

  
  Regards,
  
  ****** ***
  
  
  
  

  
  

• Initial Complaint

  09/06/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This business refuses to send someone out to repair the plumbing issues. I’ve been in contact with them since around one-ish today. There is **** in my tub. I am a registered nurse cannot go to work tomorrow I cannot take a shower or bathe myself we cannot use the toilet efficiently because it’s not flushing. And when the plumber contacted me he said they refuse to to send him out to do the repairs necessary because the whole toilet needs to come up.

  Business response

  09/07/2021

  Dear Ms. ********,
  
  We are writing this in response to your complaint to the Better Business Bureau.  We did received your call to the emergency line at 1:13pm on Monday September 6, 2021 which was Labor Day.  Our Coordinator monitoring the emergency line did contact a Plumber whom you spoke with and he discussed further the details of your clogged drain.  Unfortunately, he did not have techs available and explained to our Coordinator that it would be extremely difficult to find a plumber same day on Labor Day Holiday.  Our coordinator did try but could not find a tech so we did advise that you could stay at a hotel until a someone could be there in the morning.  We sent a tech first thing Tuesday Sept 7th morning and he was able to resolve the situation by 10am.  We were able to resolve the issue in less than 24 hours.  We apologize for the inconvenience of not being able to use your bathroom during that time but we did respond quickly and handled the situation as fast as possible.
  
  
  
  MacDoc Property Management. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩