ComplaintsforElite Speed and Performance
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Complaint Details
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Initial Complaint
06/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have given this business over $11,000 for them to work on my car from the time they received it. I didn't really complain when my car was NEVER given back to me when they said it would be done, until around 7 months of hardly ANY communication, excuses on why my car wasn't done, it would cost "X" amount of money/time to "get it right", etc. Elite recieved my Car in November of 2021. I got the car back in late March 2022, had to return it a few days later because it was vibrating. I got it back in mid April, and I've had nothing but problems with it since then. I sent text messages and got no response until I had to take it to another shop and then sent Elite pictures of the work that was unfinished on my already paid in full product. There has been so many things go wrong since I got it back that I can't drive it. It NOW sounds like something internally in the engine has broke loose, it's tapping, knocking, misfiring, and not idling properly. I asked Elite if they were going to fix these problems that I have paid for, and because I got an attitude with the business owner, after 7 months of NOTHING BUT A MESS, and I was told that they are NOT going to touch my car until we handle the "personal business" of the words I said to them. I am a PAYING CUSTOMER, to a business that has NOT done their job. And since I'm angry, they are now telling me they are not going to fix my car that has NEVER been right since they rebuilt the engine. Everything inside of it is brand new except for the crank. I have all receipts and communication in writing. I however now do not trust them to fix my car, and if they did, it wouldn't be in a timely manner. I would like another qualified shop to perform the work, and have Elite Speed give me my money back, minus $3553.50 for the removal and replacement of my engine. Bringing the total to $7560.73. Or, have Elite pay the ***** AMOUNT DUE when the car is completed by another qualified shop.Customer response
07/18/2022
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Better Business Bureau:
At this time, I have not been contacted by Elite Speed and Performance regarding complaint ID ********.
Regards,
*********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.