ComplaintsforClothes Mentor
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/24/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a perfume online from this clothes mentor location on 2/3/2023 and paid $60. I was fine with the product until I received a fake perfume from the ********* location on 2/23. Because I received a fake from another location, I decided to check the items ordered previously from other locations. The perfume that I received from the Fredericksburg location is also fake per the attached photos. The actual ********************* Perfect perfume has the writing on the side that displays the *************** (per reputable/ authorized sellers such as Ulta and Nordstrom). The perfume I received displays the writing on the wrong side. The attached photo from my email received from this location shows what appears to be a legitimate item listed on the website with the writing facing the right way. However, what I received is not that. I also looked on their website and see that theyre selling multiple fake ********************* perfumes that look nothing like those sold at the authorized seller. Clothes Mentor states they sell authentic items and authenticate them, but this doesnt seem to be true. I would like a refund for this counterfeit perfume and would also like for them to update their website to state that the perfumes theyre selling are not authentic and are dupes. Theyve not provided anything to prove that this perfume was authenticated and is authentic. I also checked with a perfume group Im a member of that includes perfume experts, manufacturing employees and everyday consumers. The item I received looks nothing like the items posted by various members of the group. Again, I would like a refund.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.