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Complaint Details
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Initial Complaint
10/15/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
We ordered furniture; a bed and two nightstands in Feb 2021. They were delayed time and time again. When they did arrive on 10/13, the hardware was not included to put the bed together. I called immediately and spoke to Jeremy who said they would do a dock check to see if the hardware was left and he would call back the next day. No one called. I called Customer Service on 10/15 where someone hung up on me after I asked for the hardware to be mailed. I called back two more times to have the call disconnected. I called again and asked for a manager. This time I got a Gracie who said Ms. ****** was in a meeting and she would call me back in an hour. I just want the hardware to put the bed together. That is all. I have furniture strung out throughout my bedroom, hall, and living room and I would like to have it cleaned up and put together.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.