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ComplaintsforUSA Driveway Seal Coating
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Complaint Details
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Initial Complaint
01/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hired USA Driveway Seal Coating to lay asphalt and do our driveway. Contacted pro through Thumbtack website in October 2022. The job was done Oct 14; but due to poor workmanship our driveway started to ******************. Within a couple of days we reported the problem and even with a 2 yr warranty the company refused to do anything but place black sticky sealant overlay that caused further damage to our driveway. They would not refund our money or replace the badly done driveway. I contacted the resolution center on Thumbtack which states a customer guarantee but throughout the month of November they did nothing help. My husband and I emailed pictures of our driveway and messages that took place between *************************** and my husband in reference to poor workmanship of driveway. Thumbtack customer service resolution center stated that we needed proof; a quote from a different driveway company stating that the driveway was in need of repairs due to poor workmanship. On Monday January 9, 2022, Driveways R Us came by to inspect our driveway. ******** told us that you could visibly see poor workmanship; our driveway is flaking and crumbling due to poor compaction. Stated that sealant placed on top further created a problem. Mentioned that possibly a total replacement of driveway would be needed to repair damage costing between $7000-$8000. A written quote could not be given until February when their season opens back up. They did a check for us and informed us that *** Driveway Seal Coat is not licensed under **** in state of ********. Their website states otherwise. There is also no company address just city in which they claim is in *******. Their ******** page gives a different address here in **************. Please, my husband and I dont have the money for these kinds of repairs; we do know we need repairs; this is an HOA neighborhood and we need to maintain our property. We request a full refund so repairs can be done by a trusted professional.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.