ComplaintsforKnifeCenter of the Internet
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/16/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered two knifes from Knifecenter.com (order#K2975291) and received only one .Trying to find resolution with costumer support with no luck , I'm getting excuses or no one answers my emails .this is very unprofessional and frustrating behavior.P.s. Shipping box was dented , and one box was simply empty , additionally knife box looks used Thank youBusiness response
05/20/2024
The customer ordered two separate fixed blade knives from us. Order date 5/2/24 and shipped on 5/7/24. ***** tracking # ************. Order shipped complete with all contents in the box. We recreated the shipment in our warehouse to get the weight of the package with and without the missing knife in questions, part # MT1131Z. The recorded weight of the shipped package is 3.10 lbs. If the MT1131Z were not in the box, the package would have shipped at 2.55 lbs. (the same exact variation wasn't in stock so we used the same model knife just in another color, which is the identical except for the color). I've also included two pictures that show the weight of the order with and without the knife in question.
Per our international shipping policy, the customer assumes all risk and liability when purchasing from us as all packages are subject for customs clearance. We have this stated in our International Sales & Shipping Policies page, listed here: *********************************************************************. We also have it listed in the checkout page, in bold, and the customer needs to check to acknowledge that they're over 18 and agree to our Terms and Conditions. Screenshot is attached. This is what it states, in bold:
I am over 18 years of age and I agree to KnifeCenter's Terms and Conditions. I understand it is my responsibility to be familiar with my country's laws and regulations concerning the importation of certain goods. I understand the risk and hereby agree to pay all costs including, but not limited to, cost of goods, shipping costs, duties/taxes, even if any or all of the items on my order are seized by Customs.
We apologize to the customer for the inconvenience this has caused. Please note, this is the nature of shipping knives internationally and the customer assumes all risk and liability of the shipment.Customer response
05/20/2024
Better Business Bureau:
I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
*******************************Initial Complaint
07/15/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased this item about 3 months ago. And its *******. Product is either not stainless steel or is a cheap metal. Clippers half the price dont rust. And this company says contact the manufacturer. They should exchange and get a replacement from the vendor. They are not consumer friendly.Business response
08/07/2023
We apologize for the issue you're experiencing with the clippers you received. As with most products on our website, we offer a 60 day return policy (15 days for custom and mid-tech items) to handle any issues in-house. After this return period, the customer would have to go through the manufacturer's warranty for any issues. We recommend contacting the manufacturer which was provided already provided but will be happy to assist if youre unable to get in touch with them. Please feel free to reach out with any questions.Customer response
08/07/2023
Better Business Bureau:
I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I contacted the both company on 4 occasions. They will not respond. What needs to happen is ************ needs to replace the item and they can contact the company and get a new one for the damaged One. They have better communication with that company thank you
Regards,
***************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.