ComplaintsforColdwell Banker, Carriage House Realty, Inc.
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Complaint Details
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Initial Complaint
11/27/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I rented from Coldwell Banker Elite from Oct 2021 to Oct 2023. A security deposit of ******* was made in order to sign the lease. Upon notification that we were not allowed to renew the lease we completed all the steps they required in order to obtain my full security deposit back. This included having the house professionally cleaned. I also had the carpets deodorized, sanitized, and treated with flea and tick. This cost ****** I was then informed after other repairs were made that we would be receiving back ******* of our deposit. However, 2 days after receiving this email I was informed that it was rescinded because there was "still a faint pet odor." They stated they had 45 days to complete this process. As of today we are 50 days after the date of the move out inspection. Even though I have asked about this they state that they do not have to give me an itemized list or receipts to go with the work that has been completed. I am frustrated and want a full refund of the security deposit and the money I spent on having the home professionally cleaned.Customer response
01/08/2024
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Better Business Bureau:
At this time, I have not been contacted by Coldwell Banker Elite regarding complaint ID ********.
Regards,
***********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.