ComplaintsforTOWKINGZ VA

• Initial Complaint

  01/15/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I called triple A in need of a Tow and after some time ********* VA showed up. Considering that we went through triple A we thought the tow was already covered. After arriving at the dealership, I was informed that I needed to pay $665. I was confused and asked my mother if this was triple A, after my mother talked to their HR department. We was informed that if we didnt pay our car would be taken to the impound lot. We paid as it seemed we had no choice but to pay that outrageous price. Triple A told us to request a refund from them but upon doing so we was cursed out and called all forms of derogatory names and was told we wasnt getting s*** back. We would just like a refund from the company, especially after being cursed out and spoken crazy to.

• Initial Complaint

  10/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On August 8, 2023, I hired this *********************** company to pick up my disabled car from a gas station at ***************************************************************************. ************* I was put in contact with *********************. My son and I waited for his arrival. He said the only form of payment acceptable was a cash app or cash because his company did not have a credit card machine. We watched him load the car on the tow bed. I initiated the cash app payment of $150 after confirming with him that I had his correct information ($DieselBoi07). He said we did not have to follow to the intended destination, Mr. ***** ********************************************************************************. At 7:46 pm, I received a text that he dropped the car at the same place (***************************************************************) because he had an emergency call and that his boss was sending another tow truck. He wrote to call dispatch for further answers. I called the tow dispatch who said he would call me back. Since I didn't get a call back at 8:59 pm. I sent ********************* another text to ask what time someone would be coming and he needed to call dispatch because I wasn't able to speak to anyone. Afterwards, my calls to dispatch and ***** went to voicemail. ********************* blocked me from cash app and stopped taking calls or texts. I drove to the ************** location in an effort to talk face to face with the owner. A nearby store owner verified that he lived around the corner from the neighborhood store. She gave me his business card. When I explained he was not taking my calls, she dialed him and let him know I was at her store trying to reach him. She allowed me to talk to him on her phone. The owner of the company denied he has a white tow truck although the *** name appears on the tow truck and their website. Fearful of approaching his house myself, I called the local sheriff office. A Virginia deputy sheriff verified that the owner operates out of the house. This company took my money and failed to provide the service I paid for

  Customer response

  11/20/2023

  [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  At this time, I have not been contacted by TOWKINGZ VA regarding complaint ID ********.
  
  Regards,
  
  ***************************
  

• Initial Complaint

  09/22/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Date of transaction: 9/21/23 Company: TKVA ******** ******************************************************************************* Problem: Fraudulent Charge Charge listed on invoice as "other"was not quoted during scheduling tow service. There were no extra services rendered for that amount.Amount of over charge: $285 Amount of actual service provided:Labor charge: $150.00 Mileage charges: $35.00 Was informed by a very polite tow tech *****, that dispatch added that charge and my vehicle couldn't be let down until I paid $470 in full with out explanation of why the $285 was added. When I attempted to call dispatch they answered, hung up and blocked my number.When I texted the courteous tow tech ***** about wrong details of "damage to front of vehicle " being on my receipt he said it was not about my vehicle but an indentation from another work order. ***** texted that there was no damage upon pick up and text a picture back of white copy of invoice.The charges of $285 added by dispatch/management was out of *****'s control.I had *****'s personal cell number to tip him because in spite of the fraudulent, illegal and predatory unjustified charges by dispatch/management, ***** was very mellow, patient and respectful. The illegal actions and fraudulent predatory behavior of the company:TKVA (******** ** )****************************************************************************** Needs to be investigated and submitting to the Attorney General's Office's.I am demanding a refund in the amount of $285 for illegal charges for services not rendered nor explained.

  Customer response

  10/23/2023

  [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  At this time, I have not been contacted by TOWKINGZ VA regarding complaint ID ********.
  
  Regards,
  
  *******************************
  

• Initial Complaint

  09/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This m*********** Towing the company I contacted him over online and when I asked him to send a towing car to Towing my truck I never mention or he never mentioned this m*********** how much it cost me so at 46 mile he charge me $755 so this is the f****** door and the company all over **, ******** and ******** never recommended never recommend it, never recommend it, hes ugly and rude and m***********

  Customer response

  10/12/2023

  [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  At this time, I have not been contacted by TOWKINGZ VA regarding complaint ID ********.
  
  Regards,
  
  *************************
  

• Initial Complaint

  08/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This event took place today in **************. My car broke down and I called this towing company. before the driver arrived, the supervisor told me that they charge about $6 a mile. I was broken down about 5-6 miles from my home. The driver towed my car and once he took it to my home, he charged me $405, even though he did not tell me this before. he threaten to take my car to his parking lot and charge me $50 each day plus the exorbitant price he has just added to this. Let me just reiterate. This is a 5-7 mile radius from my home. no traffic. I was forced to give him my credit card and once they put the charge through, i found out later that they charged me $650 - without my authorization. this charge automatically put my credit card beyond its limit. I did not authorize this charge. The company has refused to give me a receipt despite repeated calls and request. This is theft. I did not authorize this and I was never told this amount will be taken form my card. The owner has blocked my number. This report is the beginning of several actions that I intend to take. First, with my credit card company. Second, filing an official theft complaint. I will do everything to ensure that this is resolved in my favor. This is not a threat. this is illegal and until someone takes some time dedicates resources, these guys will continue stealing money from people's credit card.

  Customer response

  09/18/2023

  [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  At this time, I have not been contacted by TOWKINGZ VA regarding complaint ID ********.
  
  Regards,
  
  *************************
  

• Initial Complaint

  11/10/2021

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I called the business listed on a Google Search for Jesssee's towing 703-520-6963. I asked if I had the correct company he said they were affiliated. Told them my 82 yo parents car broke down and needed to tow to a service center. Sent the driver to an invalid address. The number I called initially was no longer working. New number 540-426-8799. Finally got driver to correct location. I explained my father would meet driver and give check for services. Driver comes to service center with vehicle told my father it would be $****** cash to tow it 12 miles and if he did not pay he would take their vehicle to the King George VA impound lot and my father could deal with it there. Service center owner had to run to their bank to get the cash to help my father since his bank is no located in town. The 540-426-8799 will not respond to my calls and the 703-520-6963 is no longer working. We are wiling to pay what the tow would be for the 12 mile move but this is robbery to an elderly couple.

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