ComplaintsforMaxkar Motors

• Initial Complaint

  08/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My temporary tags expire on Friday, I called maxkar 4 times asking when am I getting my ** plates. Each time they are checking will call back. Finally called today and ask maxkar to email me a receipt where nc dmv received paperwork for processing. Can't locate it, ask to send me another 30 day temp tag, said that needs to be waived by va dmv.if I would have known it would be this difficult, I would have made my purchase in **. At the bear minimum I should have a new temp tag issued until my tags are received. *********** **** has not called me on this matter. I spoke with zee and the only female in the office.

  

  Business response

  09/06/2023

  Hello,

   

  *************************** bought a 2015 F350 on July the 20th. He financed the vehicle through one of our lenders, it usually takes anywhere between a week to two weeks for the loan to get booked and funded. After the funds were received, we hired a notary in ** and mailed out all the documents via **** Since it's out of state title and registration, the notary takes the paperwork directly to the *** to get the car registered. Once the registration is finalized, the notary mail us back the tags, lien receipt and registration. All this takes time which we have no control over. We have done everything we could to expedite it but again the *** registration for some states is a little slower. ************** registration is finalized and his tags are mailed out. Proof can be submitted as per request and customer authorization.

   

  Please contact me if you have any questions.

   

  Thank you,

   

  Moe

  ************

   

   

• Initial Complaint

  10/19/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We bought our vehicle 09/23/2021 and it has been returned to the shop to be fixed 3 times. After 1 week of purchasing the car the AC went out, there is a huge crack and scratch across the entire driver side window, electrical issues; parking assist, trailer brakes, rear parking. The men at the company do not listen to me and will only listen to my husband when calling, no alignment was completed therefore we needed to take to our own mechanic only to find out that it seems the vehicle has probably been in an accident, there are pages of problems with this vehicle, the AC still isn’t working and the alignment may not fix the rubbing problems from the tire to the inside of the car when we turn, we have driven this car one week the past month and the rest of the times it has been sitting in the shop with no explanations. We spent $****** on the car and can’t drive it and there’s no end or remorse or solution from the company. They just seem annoyed we come back for them to fix it.

  

  Business response

  10/27/2021

  First, we would like to apologize for any troubles Mr. ******* and Mrs. ****, has experienced out of conducting business here at Maxkar Motors. I need to clarify that Mrs. **** has made a false statement regarding Maxkar Motors interaction and response to their concerns.
  

  On September 23, 2021, Maxkar Motors sold Mr. ***** ******* ****** *******, a 2016 *** ***** ** ******* *** * *****************.   Mr. *******, before purchasing the vehicle here reference, had the opportunity to inspect the vehicle, he was also allowed time to test drive the unit. After test driving the vehicle, he expressed concern on only three (3) items that he needed to be addressed and repaired prior to taking delivery of the unit, Please See the listed 3 items below:
  Fog Light_______Replaced
  Cabin Filter_______Replaced
  Running Board_______Fixed
  
  Maxkar Motors agreed to make the necessary repairs to the 3 items of concern listed above, Maxkar Motors did comply as agreed and completed all the work needed before Mr. ******* signed the contract and took delivery of the unit on 09/23/2021.
  It is important to mention that Maxkar Motors allows their customers to take our vehicles at their cost and upon request, to any certified mechanic shop or to the Manufacturer Dealer/ Franchise of their option within city limits, to take it for a pre/purchase inspection.  Mr. ******* opted to inspect the vehicle himself and did not request a pre-purchase inspection.  Mr. ******* only reference the 3 items listed above as a condition to purchase and proceed with the contract signing on the vehicle here reference, the 3 items repairs listed above took place prior to contract signing.
  Mr. ******* and his wife did call our office for the first time after approximately two (2) weeks later (towards the beginning of October) to express their concerns, regarding the vehicle purchased. Mr. ******* and his wife informed us, there were 4 additional items they would like us to take care of, once again as a courtesy Maxkar Motors arranged for them to drop off their vehicle for a second diagnostic, we never refused to assist them, and we did not sit on the vehicle for weeks as stated by Mrs. ****, that is a false statement.
  

  please see the list below: of 1st complaint two (2) weeks after delivery
  A/C unit was not cooling_____Repaired
  Front Passenger (Right side tire was rubbing)_____Repaired
  Sunroof had a leak_____Repaired
  
  I have attached the invoice as proof, to support our statement for the parts ordered to repair the A/C unit.
  
  I must clarify that Mrs. **** was very difficult to deal with, she was very disrespectful towards one of our staff members and during the time we did had the vehicle in for service she always rushed and pressure us to finish the work needed on their vehicle. The salesperson tried to explain we needed to arrange for an Alignment after the repairs were completed and that we needed a little more time to ensure the work requested was completed and good to go, but Mrs. **** did not agree on waiting for the alignment, Mrs. **** stated they will take care of it themselves by taking it to a nearby local shop, we opted to remunerate them the amount of $****** dollars to  cover the cost for the alignment and acting in good faith (see attached copy of cancel check) which Maxkar Motors paid for and not the customer as Mrs. **** stated on her complaint letter, Another false statement made by Mrs. ****, the vehicle was not sitting in our lot for weeks they dropped off the vehicle on Friday the 8th of October 2021 and was picked up by them a day later, on Saturday October 9th of the current year at about 4:30 pm they called us on Saturday 10/09 and informed they needed to pick up a few items they had in the trunk, but when they arrived they stated they would take the car with them not allowing us enough time to take care of the alignment needed. Maxkar Motors never refused to assist them or collaborate with their concerns. All repairs were done as agreed, and cost absorbed by Maxkar Motors we never charged the customer a penny for the repairs done.
  
  From the first time they complained we have worked with them and will continue to do so. We will reimburse the cost of fixing the proximity sensor as they decided to get it fixed by their own mechanic.
  
  At Maxkar Motors, we take pride in ensuring our customer’s satisfaction, and we regret to hear that your experience with our company has not met your expectations.
  Customer satisfaction is our top priority, and I am truly sorry you feel that wasn't demonstrated to you.
  While we'd love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for any inconvenience we have caused you. We wish you all the best in the future.
  Please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point in the future.
  Best,
  
  Moneer S*****
  MaxKar Motors
  
  
  

  
  

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