ComplaintsforA & I Custom Building and Project Management, Inc
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Complaint Details
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Initial Complaint
12/02/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
The company did not follow through on the contract and damaged our property without remediating the damage immediately. They install new hardwoods and refinished existing hardwoods leaving sanding swirls throughout the entire flooring. They thought that was ok. They came back to redo them and did not complete finish them, but said we were doing a final inspection. It wasn't until I said I was contacting an independent inspector did they tell me they were not done. So they put another coat of finish down. They left stain on our walls, doors, door knobs, and door frames. They broke our toilet seat. Never painted the interior of a patio door as outlined in the contract. We paid for cabinets and a barn door that they will not install due to a disagreement over payment for a project that is not completed for payment. The electrician disconnected our water pump, we were not sure what happened but hired a water pump company to come out to address the issue. It was discovered that the contractor disconnected the power. The contractor is not willing to reimburse us for the cost of the water pump company. The turned off the breaker to our HVAC, being unsure of the issue, we contacted a HVAC company to come out and fix it. They discovered that a breaker was off due to work by the contractor. I asked for reimbursement and they refused. They got paint on a floor entry mat and have not replaced it or reimbursed us for the damage.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.